Shocking company always a long wait when phoning in an order . Female customer service agents are rude and not helpful at all. They state you have to order every 8wks at the latest or your a/c is closed !! Good to know this information but this fact is not shown on your delivery paperwork. Nor was it ever advised to me . A disgrace of a company very unprofessional and causes a lot of undue stress to its end user customers. Who is your regulator ? Who handles customer complaints . Please advise Yours sincerely (deleted by the administrator) Inverkip Scotland UK