BRITISH LAND HERCULES

Responsibility

• assist with the drafting of service charge budgets
• additional Responsibilities
• provide support and guidance on ensuring properties remain safe and compliant
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• ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
• regularly review operational processes and procedures to ensure both compliance and best practice are maintained
• undertake regular documented site inspections, uploading reports at the required frequency
• ensure a full set of Risk Assessments exist appropriate to the Estate and that Permits are issued where required
• to achieve all deadlines relating to health and safety reporting guidelines

Requirements

• knowledge of health and safety regulations and best practice affecting site management

Trade

• management
• Management

Earnings for position facilities manager

Responsibility

• develop awareness and participation in the centre’s website and promote the centre’s and occupiers offers in order to drive sales
• duty manager cover on a roster basis with other members of the Centre Management Team
• manage and develop relationships with key stakeholders / partners
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• liaise with the central marketing team to ensure that all opportunities for retailers are maximised
• arrange meetings, ensuring availability of all necessary attendees, preparing agendas, taking minutes of meetings where required and their subsequent distribution

Requirements

• salesforce and Pardot experience
• demonstratable marketing experience focused on CRM roles
• retail sales, shopping centre or leisure experience
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• HTML Email and Content delivery
• experience of communicating with and managing a variety of stakeholders
• marketing and events experience
• experience of CRM/Digital integrations and automations
• budget management experience
• passionate and enthusiastic about delivering sales growth
• excellent organisational and communication skills
• expected Behaviours
• analyse and make recommendations from sales data and research
• innovative thinker with an open-minded approach to challenges
• british Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture
• works well under pressure and always remains calm
• bring your whole self
• strong communication skills
• will be a confident, pro-active, self-starting and highly professional individual
• confident, pro-active, hardworking and highly professional individual
• strong organisational skills and attention to detail
• treats everyone equally
• ability and initiative to work independently and as part of a small team, knowing when to escalate or seek assistance
• ability to juggle multiple projects, to prioritise and meet tight deadlines
• listen & Understand
• flexibility to attend events and meetings that take place outside of standard working hours
• confidentiality important
• seeks out, accepts and acts on feedback

Responsibility

• ensure all lease events are diarized and reported
• support the delivery of operations management at each asset, providing advice on matters such as service charge recoverability and lease compliance
• maintain management systems for new building/property/tenants including lease set up, rent and service charge management, policies and procedures
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• assist in the preparation and review of the service charge budget to ensure that all costs are competitively benchmarked and recoverable
• ensuring property management systems and property records are maintained and accurate
• ensure compliance with all British Land policies and procedures insofar as they affect the management of the assets

Requirements

• be studying towards of have completed an RICS accredited degree
• have a good knowledge of the property industry
• possess good IT skills
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• have a ‘can do’ attitude
• have strong organisational skills
• essential
• demonstrate attention to detail
• strong written, verbal and interpersonal skills
• forensic attention to detail
• expected Behaviours
• proven track record in commercial property management
• british Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture
• understanding of the office and retail property market and the factors influencing occupier property decisions
• bring your whole self
• lease management
• confident, pro-active, hardworking and highly professional individual
• tenant applications
• treats everyone equally
• service Charge budgeting, reconciliation and management
• listen & Understand
• health and Safety awareness
• reporting skills
• seeks out, accepts and acts on feedback

Responsibility

• ensure asset and marketing teams collaborate with and support partner marketing strategies, campaigns, events, and communications
• produce processes and templates to support the efficient delivery of the communication plan in partnership with the Brand Marketing team
• manage the Customer Marketing Opportunities packs at each relevant asset, ensuring they are up-to-date and relevant

Requirements

• salesforce and CRM experience
• solid marketing experience
• HTML Email and Content delivery
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• experience of communicating with and managing a variety of stakeholders
• excellent organisational and communication skills
• expected Behaviours
• people Management
• british Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture
• innovative thinker with an open-minded approach to challenges
• bring your whole self
• works well under pressure and always remains calm
• confident, pro-active, hardworking and highly professional individual
• will be a confident, pro-active, self-starting and highly professional individual
• treats everyone equally
• listen & Understand
• ideally has experience of content / digital asset management systems
• seeks out, accepts and acts on feedback
• ability to juggle multiple projects, to prioritise and meet tight deadlines
• awareness of and ability to maintain confidentiality

Responsibility

• to maintain a professional understanding and close relationship with occupiers and stakeholders and encourage frequent and open communication with a flow of information on relevant building/Estate issues
• to ensure that service specifications, contracts and associated documentation properly represent the service requirements of the Estate
• where appropriate, actively promote Estate ‘Occupier services” and maximize any opportunities pertaining to the presentation of occupier proposals and contracts
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• establish strong links with retailers, through regular visits, email & telephone contact with a formal measurement of retailer soft service perception
• other ad-hoc duties as directed by the Estates Director
• responsible for the access and security of all estate buildings
• ensuring all systems and processes are and GDPR compliant
• assist the Centre Director in ensuring that all retailers are compliant with their lease provisions

Requirements

• 3rd Party/Contractor Management
• essential
• contract Management
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• A strong people management background
• fabric Management
• experience in a similar role
• project Management
• A proven track record in delivering great service through a soft services team
• budget Management
• strong communication skills with a proven track record in developing a large team
• people Management
• health & Safety

Benefits

• service car