customer service officer
Responsibility
- monitor, offer support to others, and promote good learner behavior across the campuses, helping to create positive campus environments
- maintains good public relations with all visitors and potential users
- is responsible for all cash, stock, and equipment under his control
Show more +12 - assist students with their documentation and admissions applications
- support students with e-learning and IT skills
- participate in the compilation of the HESA data
- assist in the effective control and operation of reception. Specific areas include the control of admissions, monitoring attendance, and responding to customer queries
- ensure compliance with OFS regulations
- to maintain the annual management calendar and keep relevant staff up to date regarding critical deadlines
- to draft correspondence to be sent to students by email and SMS
- to proofread documents when required
- liaise with stakeholders, including SLC, NSS , and DLHE: Destination of Leavers from Higher Education)
- raise attendance issues with the Student Engagement Team Leader and take appropriate action in accordance with the college’s attendance and retention policy
- to take part in Student admission works
- to assist the Directors with the Higher Education Funding Council for England’s Annual Return, HEAPES survey and course designation applications
Requirements
- administration: 1 year
Salary in other companies in the position customer service officer
| SGN | 2938 £ | 2321 £ 2938 £ |
| BRUNEL UNIVERSITY ENTERPRISES | 2825 £ | 2321 £ 2938 £ |
| NOVAX RECRUITMENT | 2560 £ | 2321 £ 2938 £ |
| LONDON BOROUGH OF JAM | 2541 £ | 2321 £ 2938 £ |
| BUCKDEN PARTNERS | 2500 £ | 2321 £ 2938 £ |
| GORDON YATES | 2416 £ | 2321 £ 2938 £ |
| ADECCO UK | 2400 £ | 2321 £ 2938 £ |
| LONDON OF LONDON | 2380 £ | 2321 £ 2938 £ |
| OFFICE @ HOME | 2333 £ | 2321 £ 2938 £ |
| ST ALBANS CITY & DISTRICT ESTATES | 2321 £ | 2321 £ 2938 £ |