BRESBET

Customer Services and Internal Comms Manager Sheffield

Customer Services and Internal Comms ManagerJuly 2023Who are we?We’re an online betting company launched in 2021 by a group of people who love sport. Our aim is to try our best to take people’s bets whether they be large or small. And we want our customers to feel valued and enjoy dealing with us. It should be fun, right? We’re a new (ish) company that’s going places, which means you will too.What would you do?In this role, you’d manage our customer services. The most important part of this job is to keep our customers happy. If they’re happy, we’re happy! As we’re a small company you’d also need to take the lead in other areas, such as making sure we are communicating well within BresBet. Here’s a bit more detail on what you’ll do:· Help our customers sort out any issues they have. This is the main bit.· Not surprisingly lots of the issues our customers have are to do with the bets they have placed, which means you’ll work closely with our trading team (who are great).· Become a whiz on our customer service software – Freshdesk – which neatly organizes the issues, keeps track of who they came from and how we are responding.· Hand over to our overnight team to make sure we don’t drop the ball on any customer queries.· Work well with other teams to resolve customer issues, such as technical support and compliance (the team who enforce the rules).· Help make sure our customers enjoy using our services responsibly.· Lead on developing a way we can all communicate with each other within BresBetWould we be a good match?To be our perfect match, you’ll need to:· Have a passion for customer services and helping people. That’s the most important thing.· Have worked in customer service team before (and enjoyed it!)· Be a good writer and communicator, writing in a way that feels clea