Salary at BOWLAND IT

Responsibility

• handle inbound support calls and tickets efficiently and professionally
• conduct on-site IT support visits to client companies, ensuring their IT infrastructure runs smoothly
• collaborate closely with team members to resolve complex technical issues
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• provide comprehensive support to clients, including Windows and Mac desktop support, software installation, AV support, data backup services, cloud storage, IT hardware installations, Office 365, One Drive, SharePoint, and domain name management

Requirements

• full UK driving license is essential as the role involves on-the-road IT support visits
• clean UK driving license is necessary for insurance purposes to utilize company vehicles
• strong proficiency in Windows and Mac desktop environments
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• knowledge of software installation and troubleshooting
• familiarity with Office 365, One Drive, SharePoint, and cloud storage solutions
• excellent communication skills and a customer-centric approach
• technical support: 1 year
• customer service: 1 year

Benefits

• company car

Earnings for position it support engineer