BLUEPRINT OPERATIONS Salary
FORTUNE HOUSE NORTHGATE TERRACE NEWARK ON TRENT NG24 2EU ENGLAND
TIN: 09388354
BLUEPRINT OPERATIONS
Earnings on positions in BLUEPRINT OPERATIONS
BLUEPRINT OPERATIONS is looking for employees for positions:
customer service administrator
Working hours
- full-time | Permanent
Responsibility
- customer Service Administrator
- responsible for communicating clearly and effectively with Product, Operations, Service Support Centre , and Finance teams when required
- responsible for reporting any cases that require escalation to the Line Manager or Director of Operations
- responsible for supporting and communicating within the team on ad-hoc tasks
- responsible for attending to the scheduled machines and system training, taking notes and utilising new skills efficiently
- responsible for processing all types of orders in Salesforce and SAP systems. . Also, taking responsibility for any other enquiries incoming to Salesforce inbound cases
- responsible for chasing customers for outstanding spare returns with close cooperation with the Operations Team
- responsible for constantly learning and expanding knowledge about the product, spares and any changes that may affect the team and business
Requirements
- suitable to excellent interpersonal and communications skills
- good organisational and time management skills
- experience within Customer facing roles , ideally in a fast-paced environment
- excellent attention to detail is essential
- experience in accurately processing orders with an understanding of stock movement and control
- knowledge of SAP and Salesforce CRM is desirable, along with the ability to quickly learn new systems
- the ability to work effectively under pressure whilst meeting set deadlines and always maintaining accuracy
- excellent communication skills and the ability and desire to go ‘above and beyond’ to promote customer excellence are essential