BINNACLE INSURANCE SERVICES Salary
7 PULLMAN COURT GREAT WESTERN ROAD GLOUCESTER GL1 3ND UNITED KINGDOM
TIN: 11429456
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Earnings on positions in BINNACLE INSURANCE SERVICES
BINNACLE INSURANCE SERVICES is looking for employees for positions:
customer service advisor
Working hours
- full-time | Permanent
Language
- english
Responsibility
- you need to deliver a great customer service to our customers in every interaction
- handle customer enquiries both over the phone and by email within agreed internal service levels
- manage and resolve customer complaints
- provide customers with product and service information highlighting features and benefits that will support the customer’s requirements
- ensure all customer information held on the system is accurate and kept up to date
- identify and escalate priority issues, risks or breaches to a senior member of the team or your Team Manager straight away
- route calls to appropriate resource
- follow up customer calls where necessary and when you have agreed to do so
Requirements
- verbal and written communication skills and establishing customer rapport
- learn and retain product information
- effective listening skills
- problem solving and objection handling
- customer service orientation
- organizational skills to be able to manage own workload
- attention to detail which is applied to dealing with all customer enquiries
- adaptability