account manager
3 the last 230 days, recently 2023-07-06
Responsibility
- the Company
- over 800 organisations subscribe to SFG20, including museums, libraries, councils, retailers, the NHS and manufacturers
- SFG20 is headquartered in Penrith, Cumbria and has an office in central London
Show more +23 - the SFG20 platform contains approximately 1,200 maintenance schedules for over 70 different asset types
- summary
- SFG20 provides a web-based software platform to make building maintenance schedules available to service engineers in the field as well as to design engineers
- it is expected that the job holder will provide an unrivalled customer experience
- secure new sales and maximise renewal opportunities from our customers across the SFG20 product portfolio in line with issued sales targets
- the platform can be accessed through a mobile application and its API allows integration with Computer-Aided Facilities Management and other third-party software providers
- identify, influence and communicate with other influencers and users within our Key Account customers
- secure own meetings and demonstrations
- the job holder will develop face to face customer partnerships with our key account customers and new prospects, building trust and a mutually beneficial commercial relationship
- plan and prepare thoroughly before each appointment
- this is a prestigious sales position where the priority is to secure new and renewal business -identifying new commercial opportunities through the comprehensive presentation of the SFG20 product portfolio
- to act as an ambassador for SFG20 ensuring a positive and professional image is projected at all times so effective customer relationships are built and maintained – this is especially important when considering the visual engagement with customers and prospects via Teams
- achieve exceptional high levels of customer engagement which should ultimately result in an increase in sales revenue and customer lifetime values
- encourage customer feedback and ensure it is directed through the appropriate channels at SFG20
- this will involve identifying all the decision makers, arranging customer meetings in Teams, delivering product demonstrations and outlining the benefits of each product and service offered by SFG20 - in effect becoming a trusted advisor to our most valued customers and giving a stand out sales experience to our prospects
- to understand our customers, their business needs, the market and the competition
- identify and influence all the key decision makers for each customer and ensure a wide awareness of SFG20 capabilities throughout the account
- prioritise day to day activities and ensure activities are aligned to the company strategy and KPI’s
- the job holder should also identify the influencers and users of the SFG20 products and ensure the customer is maximising their subscription through full use of the services they subscribe to
- to understand and promote the benefits of all the SFG20 products
- develop and implement a thorough question and answer session at each appointment and utilising all information shared develop a solution selling approach that adds value to the business relationship
- assist with the training of new team members and ensure knowledge is shared with other customer facing teams
- to work with customers to develop effective two-way relationships designed to promote SFG20 as a trusted advisor
Requirements
- construction industry / Property & Facilities management experience is desirable
- planning
- sales environment, performing against, and surpassing, monthly/quarterly and annual targets
Show more +11 - working knowledge of SFG20 would be desirable but not essential
- selling
- ability to communicate complex issues in a simple and concise fashion
- relationship building
- confident in the use of Microsoft application
- problem solving
- negotiating
- opportunity creating
- organisation
- demonstrable experience of face to face and phone based customer management, with skills in providing an excellent customer experience and building rapport in a business to business environment
- communication
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