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BED FACTORY DEALS is looking for employees for positions:
sales advisor
sales advisor
customer service representative
labourer
delivery driver
drivers mate
customer service advisor
Working hours
full-time | Part-time
Responsibility
to deliver outstanding customer service communicating in a clear manner
to actively meet customers needs, whilst maximising the sales result
proactively market our database via email and using software like mailchimp or similar
to be well organised using online diary and methodical in running effective campaigns
to give customers excellent support and assistance via the telephone, letter writing and via Live chat to assist in a good sales experience
to ensure that all administrative processes are used correctly for a smooth ordering process for online sales, at all times meeting company standards
maintaining a strong customer service focus for after sales service and supporting the customer journey to maintain lasting customer relations and repeat business
Requirements
use of company I.T. equipment to ensure smooth order processing and Customer Service advice
good timekeeping and diligent when working independently
customer Service and Sales experience
must have cold call telesales experience
relevant experience
good I.T. skills and numeracy skills
personable with excellent listening and communication skills, with ability to build rapport with customers, via telephone or online chat
outstanding standards of communication with customers and other employees
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