BCAL

Rating of the company
66 HIGH STREET BANGOR BT20 5AZ NORTHERN IRELAND
TIN: NI684784 Phone: +44 1933 440024
https://www.bcal.co.uk
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Rating of the company

Salary at BCAL

Earnings on positions in BCAL

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BCAL is looking for employees for positions:

customer service advisor

Responsibility
  • an individual who effortlessly demonstrates our values and behaviours, proudly representing The BCAL brand
  • contact customers prior to their inspection and collection to confirm appointment and confirm requirements for the day of appointment
  • create and amend inspections and collections on BCAL and B2B clients’ systems, ensuring all information is accurately entered
    Show more +11
high salary - 2% higher than the average in this position
Earnings for position customer service advisor

customer service advisor - How much money do you make working at this position?
Average salary at company BCAL is 1833£.
The national average salary is 1800£.

1400 £
Lowest
1750 £
Average
2100 £
Highest
Current offers for the position:

Customer Service Advisor Birmingham

Customer Service Advisor x 5 Mon - Fri, 08.30 - 17.30 - On site at Birmingham Business Park, Solihull Salary circa £22,000 per annum Purpose of the role: To work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the Inspection/Collection. Responsibilities An individual who effortlessly demonstrates our values and behaviours, proudly representing The BCAL brand An individual who embraces a culture of great conversations every time, exceeding customers’ expectations and working to continuously improve the customer journey Contact customers on behalf of B2B clients to arrange the inspection and collection of their vehicles at the end of their contract Contact customers prior to their inspection and collection to confirm appointment and confirm requirements for the day of appointment Create and amend inspections and collections on BCAL and B2B clients’ systems, ensuring all information is accurately entered Ensure customer details held are up to date and accurate Ensure systems are updated with all customer contact points and vehicle status to ensure accurate reporting to the client Written communication to customers to confirm booking details Inbound and outbound calls to customers, providing accurate information and advice to customers regarding end of contract process Working with internal departments to ensure that the customers enquiry is dealt with in a timely and effective manner Any other Ad Hoc duties required of the Customer Service team on behalf of B2B customer base Skills & Experience Strongly Customer Service focused with a high standard of customer service ethics An excellent communicator with strong communication skills verbally and in writing Excellent telephone manner Good listening skills with ability

Responsibility: to work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the Inspection/Collection, an individual who effortlessly demonstrates our values and behaviours, proudly representing The BCAL brand, an individual who embraces a culture of great conversations every time, exceeding customers’ expectations and working to continuously improve the customer journey, contact customers on behalf of B2B clients to arrange the inspection and collection of their vehicles at the end of their contract
Requirements: A strong team player
full-time
Job position: customer service advisor
2023-04-18

Salary in other companies in the position customer service advisor

CAPITAL ON TAP 10681 £
2333 £ 10681 £
AXA UK PLC 3520 £
2333 £ 10681 £
NETWORK HOMES INVESTMENTS 2593 £
2333 £ 10681 £
TRANSPORT FOR WALES 2500 £
2333 £ 10681 £
Terraplas 2500 £
2333 £ 10681 £
SPRINGHILL MOT STATION 2478 £
2333 £ 10681 £
NONWOVENN 2416 £
2333 £ 10681 £
GREATER MANCHESTER 2402 £
2333 £ 10681 £
GREATER MANCHESTER 2402 £
2333 £ 10681 £
ECO HOME UK GROUP 2333 £
2333 £ 10681 £

customer service team leader

Responsibility
  • be a role model who effortlessly embeds our values and behaviours throughout the team, proudly representing The BCAL brand
  • champion a culture of great conversations every time, exceeding customers’ expectations and working to continuously improve the customer journey
  • be accountable for the achievement of individual and teams’ commercial objectives to support profitable business growth through performance management
    Show more +9
high salary - 5% higher than the average in this position
Earnings for position customer service team leader

customer service team leader - How much money do you make working at this position?
Average salary at company BCAL is 2500£.
The national average salary is 2400£.

1600 £
Lowest
2450 £
Average
3300 £
Highest
Current offers for the position:

Customer Service Team Leader Birmingham

Birmingham Business Park - Solihull Up to £30,000 per annum Mon - Fri 08.30 - 17.30 Purpose of the role: The role of Customer Service Supervisor is to lead, develop and engage their team to deliver high performance demonstrated by the delivery of customer, commercial and people objectives. Responsibilities To lead day to day team operations to deliver against our business objectives through a culture of coaching, celebrating success and performance management Be a role model who effortlessly embeds our values and behaviours throughout the team, proudly representing The BCAL brand Champion a culture of great conversations every time, exceeding customers’ expectations and working to continuously improve the customer journey Be accountable for the achievement of individual and teams’ commercial objectives to support profitable business growth through performance management To raise people and team capability by facilitating personal development plans to unlock potential and support talent succession To deliver agreed service level objectives through effective management of Contact Centre teams Achieve great employee engagement through effective communication, demonstrated by recruitment, development, performance management, good attrition, and absence Deliver a fair and consistent application of all HR policies in a timely and constructive way Use customer and business insight management information (MI)to understand trends and understand trends to identify and measure improvements through performance variance reduction Ensuring accurate reporting is provided to B2B customers in conjunction with Operational Account Managers To act as a point of contact for B2B customers, proactively building and maintaining relationships in conjunction with Operational Account Managers Arranging and attending meetings with B2B customers to enhance working relationships and maximise business

Responsibility: to lead day to day team operations to deliver against our business objectives through a culture of coaching, celebrating success and performance management, be a role model who effortlessly embeds our values and behaviours throughout the team, proudly representing The BCAL brand, champion a culture of great conversations every time, exceeding customers’ expectations and working to continuously improve the customer journey, be accountable for the achievement of individual and teams’ commercial objectives to support profitable business growth through performance management
Requirements: A driven and goal-oriented person who loves to succeed, A strong team player
full-time
Job position: customer service team leader
2023-02-20

Salary in other companies in the position customer service team leader

RECRUITMENT RESOLUTION 4000 £
2682 £ 4000 £
PLATINUM PARTNERS SEARCH 3333 £
2682 £ 4000 £
BLUE ARROW 3167 £
2682 £ 4000 £
POD TALENT 3166 £
2682 £ 4000 £
IMPACT RECRUITMENT 3000 £
2682 £ 4000 £
EURO LONDON APPOINTMENTS 2916 £
2682 £ 4000 £
OUT & OUT ORIGINAL 2916 £
2682 £ 4000 £
A&P RESOURCES 2750 £
2682 £ 4000 £
SOURCE4 SOLUTIONS 2708 £
2682 £ 4000 £
HAYS SPECIALIST RECRUITMENT 2682 £
2682 £ 4000 £

transport coordinator

Responsibility
  • the Central Transport Service Delivery Co-ordinator a key member of the Operations Team and has the responsibility to ensure that movement requests are confirmed with a sub contractator managing and reporting on performance in accordance with our agreed service level ensuring this is done at the lowest cost to the business
  • liaise with customers and suppliers both by email and phone to ensure that all quereies are responded to within a timely manner
  • measure haulier performance and participate in monthly review meetings ensuring that performance is wihtin agreed service levels and to address and manage hauliers where performance is impacting SLA’s
    Show more +3
low salary - 8% lower than the average in this position
Earnings for position transport coordinator

transport coordinator - How much money do you make working at this position?
Average salary at company BCAL is 1958£.
The national average salary is 2100£.

1600 £
Lowest
2200 £
Average
2800 £
Highest
Current offers for the position:

Transport Service Delivery Coordinator Birmingham

Transport Service Delivery Co-ordinator Birmingham Business Park - Solihull Mon - Fri - On-site role £23,500 per annum Purpose of Job: To effectively manage haulier performance to achieve agreed service level performance and to ensure that the utilisation of sub contractor resource is done in the most cost effective way possible. To evaluate existing practices and continually improve performance. Responsibilities: The Central Transport Service Delivery Co-ordinator a key member of the Operations Team and has the responsibility to ensure that movement requests are confirmed with a sub contractator managing and reporting on performance in accordance with our agreed service level ensuring this is done at the lowest cost to the business. Core Duties: Manage movement requests ensuring that they are planned in line with agreed SLA’s and cost, proactively following up by progress chasing hauliers on outstanding moves. Monthly reporting KPI measure to enable maximum visibility of the volume and performance by both customer and Sub contractor to identify poor performance and develop actions quickly to resolve. Measure haulier performance and participate in monthly review meetings ensuring that performance is wihtin agreed service levels and to address and manage hauliers where performance is impacting SLA’s. Liaise with customers and suppliers both by email and phone to ensure that all quereies are responded to within a timely manner. To ensure that all internal processes are followed and completed to a high standard to avoid any possible losses to the business. Support Operational colleagues to ensure optimal planning of resources, particularly in the size and capability of the sub contractor base especially around peak periods and for specific requirements e.g. Linehaul, Bulk, Non runners, Plated Provide day to day management of workloads into the department to ensure m

Responsibility: the Central Transport Service Delivery Co-ordinator a key member of the Operations Team and has the responsibility to ensure that movement requests are confirmed with a sub contractator managing and reporting on performance in accordance with our agreed service level ensuring this is done at the lowest cost to the business, manage movement requests ensuring that they are planned in line with agreed SLA’s and cost, proactively following up by progress chasing hauliers on outstanding moves, monthly reporting KPI measure to enable maximum visibility of the volume and performance by both customer and Sub contractor to identify poor performance and develop actions quickly to resolve, measure haulier performance and participate in monthly review meetings ensuring that performance is wihtin agreed service levels and to address and manage hauliers where performance is impacting SLA’s
full-time
Job position: transport coordinator
2023-03-07

Salary in other companies in the position transport coordinator

TRANSPORT FOR LONDON FINANCE 2916 £
2333 £ 2916 £
STORMX RECRUITMENT 2916 £
2333 £ 2916 £
GROUP UK 2750 £
2333 £ 2916 £
CAREER MOVES 2560 £
2333 £ 2916 £
SOLUTIONS RECRUITMENT 2500 £
2333 £ 2916 £
ERNEST GORDON RECRUITMENT 2500 £
2333 £ 2916 £
WILD SQUIRREL RECRUITMENT 2416 £
2333 £ 2916 £
IRLAM ASSOCIATES 2416 £
2333 £ 2916 £
NOUVO RECRUITMENT 2333 £
2333 £ 2916 £
CROWN GROUP 2333 £
2333 £ 2916 £

office administrator

Responsibility
  • general office duties including completing data reports for WBAC
  • responding to telephone and email queries in a professional and respectable manner
  • answering phone calls from drivers based on the road dealing with issues such as breakdowns
    Show more +4
Requirements
  • strong communicative skills – speaking, reading and writing
Current offers for the position:

Office Administrator Birmingham

Office/Business Administrator On-Site - Solihull Mon - Fri 8 hrs per day We are looking for a Business Administrator to join our busy WeBuyAnyCar department here in BCA Logistics. You will be joining a team, providing administrative support to all the WeBuyAnyCar site’s a long with all of our self-employed and employed drivers to ensure smooth running of day-to-day operations. All of the training relevant to this role will be provided for a successful candidate. Role Responsibilities: General office duties including completing data reports for WBAC Responding to telephone and email queries in a professional and respectable manner Answering phone calls from drivers based on the road dealing with issues such as breakdowns Monitoring central email account, including distribution of emails to correct point of contact Complete reports in-line with deadlines Cross Referencing daily reports sent from customer against our systems to ensure no errors occur Other ad-hoc administrative duties will be included Personal Requirements: Computer literate with experience in Microsoft Office (preferred) Strong communicative skills – speaking, reading and writing (essential)

Responsibility: general office duties including completing data reports for WBAC, responding to telephone and email queries in a professional and respectable manner, answering phone calls from drivers based on the road dealing with issues such as breakdowns, monitoring central email account, including distribution of emails to correct point of contact
Requirements: strong communicative skills – speaking, reading and writing
full-time
Software: microsoft Office
Job position: office administrator
2023-01-09

Salary in other companies in the position office administrator

PUBLIC SECTOR RESOURCING 4000 £
2467 £ 4000 £
OLIVER ARCHITECTURE 4000 £
2467 £ 4000 £
GUY'S AND ST THOMAS' FOUNDATION 2840 £
2467 £ 4000 £
GREATER LONDON AUTHORITY HOLDINGS 2677 £
2467 £ 4000 £
OPTIMA CARE 2666 £
2467 £ 4000 £
FINANCIAL LIFESTYLE MANAGEMENT 2500 £
2467 £ 4000 £
FADEAWAY THE NEXT LEVEL 2500 £
2467 £ 4000 £
STEPPING STONES CARE 2500 £
2467 £ 4000 £
HAWK & DOVE 2489 £
2467 £ 4000 £
UNIVERSITY OF CAMBRIDGE 2467 £
2467 £ 4000 £

delivery driver

Benefits
  • fuel card
Current offers for the position:

Collect and Inspect Delivery Driver Crawley

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing hugely and are on a key digital transformation journey.Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process. Monday – Friday£25,000 per annum47.5 hours per week minimum, overtime paidOptional weekend workPaid Holiday If you love cars and driving, enjoy the open road and feeling like your own boss but also value support from an experienced coordination team, this is for you. We offer stability and flexibility to suit your lifestyle with opportunities to progress your career within Europe’s leading used vehicle marketplace and automotive services. Role Overview Based from your home location, you will be collecting, inspecting and delivering vehicles to and from a variety of locations throughout the UK on a daily basis. Delivery and collection sites include company premises, customers’ homes and business locations. Joining an established network of drivers and utilising a runner vehicle whilst on duty, you are responsible for planning your own routes and daily schedules to fit within the timeframe of vehicle deliveries. The use of public transport and company provided runner vehicles (where possible) will be necessary. THE BENEFITS Discounted rates for buying and selling vehicles for yourself, family and friendsExclusive employee friends and family discount to purchase a vehicle from cinchEyecare and Flu VouchersEmployee Assistance Programme to help you deal with life’s challengesHuge range of retail and

full-time
Requirements: right to work in the UK
Salary: salary
Benefits: fuel card
Job position: delivery driver
2022-12-13

Salary in other companies in the position delivery driver

MI TRANSPORT & LOGISTICS 6240 £
3495 £ 6240 £
AVAIL 4400 £
3495 £ 6240 £
EVOLVE TRANSPORT 4000 £
3495 £ 6240 £
THAMES VALLEY OILS 3900 £
3495 £ 6240 £
FLIBBY 3600 £
3495 £ 6240 £
BRITCROFT LOGISTICS 3500 £
3495 £ 6240 £
INTERNATIONAL LOGISTICS 3500 £
3495 £ 6240 £
BLUE CIRCLE INC 3500 £
3495 £ 6240 £
BLUE CIRCLE INC 3500 £
3495 £ 6240 £
REGULUX TRANSPORT 3495 £
3495 £ 6240 £
Earnings on positions in BCAL
Job title National average salary Average salary in this position Average salary in this company Average salary in this position in the country
transport coordinator 2950 £
1958 £
2097 £
2170 £