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Estimated salary
£ 3245
Median salary at BAILIE GROUP
£ 2083Lowest salary
£ 3241The average salary
£ 4466Highest salary
Do you believe that workers at BAILIE GROUP are paid fairly?
BAILIE GROUP is looking for employees for positions:
team leader
team leader
account executive
account director
finance business partner
category manager
warehouse operative
senior designer
project coordinator
senior account manager
finance administrator
Requirements
minimum 5 years’ Service Management experience
minimum 2 years’ experience in managing a Service Desk
minimum of 2 years line management experience
minimum ITIL V3 Foundation Certificate
minimum of 2 years delivering cloud-based services
knowledge of IT security principles
ability to lead and motivate a team
excellent communication and interpersonal skills
Responsibility
perform performance reviews, set objectives and absence management
other duties as reasonably requested
maintain awareness of all contractual and ISO requirements to ensure compliance
dealing with customer escalations as appropriate
responsible for co-ordinating Incidents and Problems across multiple clients, ensuring correct process and procedures are followed and Incidents/Problems are accurately recorded, updated, and resolved, wherever possible within agreed SLAs
participating with both internal and external audits against processes i.e., ISO 20000, ISO 27001