it support technician
17 the last 327 days, recently 2023-10-05
Responsibility
- about The Role
- AZTech IT is seeking a customer-focused, 3rd Line IT Support Desk Technician to join our Service Delivery team in Milton Keynes
- due to two internal movements we now have a need for two new Field IT Support Technicians for a Field Team
Show more +69 - as a member of the Service Delivery Team, the IT Support Build Technician plays a vital role being customer-focused
- you will be a part of the Service Delivery Team and based at our Milton Keynes office
- the successful candidate will be part of our IT Support Desk Team based at our office in Linford Wood, Milton Keynes
- you will have prior experience in supporting client build requests, break fixes, and maintenance through Workshop and Build Teamwork
- you will be an experienced Senior IT Support Technician and come from the background of an IT Managed Service Provider
- the successful Senior Support Technician will be a motivated, natural problem solver with the capacity to work in a fast-paced environment
- you will join our Service Delivery Team based out of the Milton Keynes office
- the position is mainly based in Aylesbury with some travel to sites in Amersham and High Wycombe
- acting as the first point of contact for technical service requests for external clients
- it is essential to have a passion for technology and provide outstanding customer service
- providing efficient and effective customer service to end-users, clients and other stakeholders in line with AZTech IT’s standards
- you will be motivated, a natural problem solver and able to follow the process of using a ticketing system
- logging and maintaining support issues detail throughout a service ticket lifecycle using ConnectWise
- acting as an escalation for the 1st/2nd line team for all technical service requests
- key Responsibilities
- the successful candidate will ensure that our customers receive an excellent and consistent service experience
- AZTech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment
- AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment
- responding appropriately to more complex problems through escalation
- logging and maintaining support issues detail throughout a service ticket lifecycle
- we are seeking for a customer focused, experienced IT Support Technician, that has previous 2nd line IT support, supporting external clients or multiple internal sites in a helpdesk / IT support desk environment
- AZTech IT are seeking a customer focused, experienced, Senior IT Support Technician to join our Service Delivery Team and based at our client site in Aylesbury
- we are seeking a customer focused, 2nd Line IT Support Technician to join our Service Delivery Team that is based out of our Milton Keynes office
- providing efficient and effective customer service to end users and other stakeholders
- prioritisation and management of workload to ensure client SLAs are met
- acting as the first point of contact for senior technical service requests
- acting as the first point of contact for technical service requests
- build all kit to client orders
- you will be an experienced Senior IT Support Technician and ideally come from the background of an IT Managed Service Provider or managed multiple sites in a senior capacity previously
- the successful candidates will be customer focused, experienced as a Field IT Support Technician, and have previous 2nd Line IT support experience on client sites
- the successful candidate will provide cover for the on-site function that our clients utilise and this will cover all Milton Keynes based clients
- owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s
- you will be a part of our first response team and will ensure that our customers receive an excellent and consistent service experience. It is essential to have a passion for technology and provide outstanding customer service
- you are expected to provide first technical response whilst on-site and will ensure that our customer receives an excellent and consistent service experience
- the IT Support Build Technician will work closely with the IT Support Build Apprentice to ensure the efficient functioning of the Workshop
- booking in of new kit or returned kit
- delivering against our KPI’s
- owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s and delivering against our KPI's
- the successful IT Support Technician will ideally come from the background of an IT Managed Service Provider or supported multi sites for internal users
- identifying opportunities for improvement both technically and in processes
- the successful Senior IT Support Technician will be a motivated, natural problem solver with the capacity to work in a fast-paced environment
- skills and Attributes Required
- the successful Field IT Support Technicians will ideally come from the background of an IT Managed Service Provider supporting multiple client sites or you will have previously supported multiple IT infrastructures with various technical challenges
- you will be an experienced 2nd Line IT Support Technician and ideally from the background of an IT Managed Service Provider, natural problem solver with the capacity to work in a fast-paced environment, and by yourself on client sites
- you will be responsible for ensuring the smooth operation of the workshop by correctly allocating equipment, accounting for stock, and performing builds and repairs of IT equipment to a high standard and in line with service level agreements
- making sure that all kit is labelled and assigned to the correct location
- you will have previous troubleshooting experience with Azure or O365 as well as being able to follow the process of using a ticketing systems
- the main focus for the position is to provide senior support and escalations to 1st / 2nd Line IT Support Technicians. There is also support from the the AZTech IT Support Desk based in Milton Keynes
- skills / Attributes Required
- 1-2 years demonstrable experience in a 3rd Line IT Support Desk Technician role
- identifying opportunities for improvement both technically and in processes for the client
- maintaining of documentation in terms of the workshop processes
- 1 – 2 experience supporting SME’s or multi sites in a helpdesk / IT support desk environment
- able to deliver and troubleshoot complex technical solutions and a good problem solver
- supplying a high standard of customer service in line with AZTech IT’s standards
- the successful candidate will need to have the following skills to be able fulfil the responsibilities needed for our client
- updating of tickets/end users on process of their tickets/works being carried out
- providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support at the clients sites
- able to deliver and troubleshoot complex technical solutions
- acting as the client facing representative for all technical service requests on client sites
- identifying opportunities for improvement both technically and in processes for clients and internally
- skills / Attributes
- liaising with clients on their builds/repairs/deliveries
- strong communication and documentation skills
- excellent Technical Knowledge
- good time management and prioritisation skills
- office 365
- minimum of 2 years demonstrable experience supporting SME’s and 1 year in a similar role
- acting as the first point of contact for workshop technical service requests
Requirements
- ITIL foundation
Benefits
- company car
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