we pride ourselves on keeping drivers driving and being experts at caring for people and cars
deputise as Branch Manager in the absence of Branch Manager
management of fuel and rail warrants, monitoring controls, costs, and safeguards around correct usage
we are delighted to launch a completely new role to the AX Group, Deputy Branch Manager based at one of our depot network facilities
AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents
effective resource planning, managing driver leave, sickness and maintain people records
Requirements
experience of successfully managing or leading people in a KPI focused, fast paced environment
able to work calmly under pressure and make considered decisions
excellent communicator and forging effective relationships at all levels both internally and externally
confident and assertive individual, able to manage, diffuse, and resolve conflict
positive and ‘can do’ approach to new challenges and initiatives
demonstrate behaviour in line with Company values; Inspired to innovate, Always Respectful, Fully Accountable, Delivering Delight
knowledge of Credit Hire and / or vehicle rental sector would be preferred
excellent geographical knowledge with ability to route plan effectively and cost efficiently
project coordinator
Working hours
full-time
Responsibility
at AX, we are looking to introduce a new role of Project Coordinator in support of our Group Projects team
A little bit about us
we pride ourselves on keeping drivers driving and being experts at caring for people and cars
A hybrid role, including both home/remote working and attendance at our Head Office at Fort Dunlop, Birmingham. May require occasional travel to other company locations to support with project activity
acting as a key member of the Group Projects team, you will support both the Project Manager and Business Analyst in the design, development, and delivery of key group projects, whist also being tasked with the ownership and delivery of smaller strategic changes within the business
AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents
our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do
we have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers
Requirements
confident in providing business and technical support in solving business problems or to exploit opportunities
A good understanding of business analysis
outstanding communication, interpersonal and time management skills
visibility/availability as required for interacting with key internal stakeholders to ensure close and effective support to the project team
the ability to learn new process quickly and efficiently
strong verbal communication skills, persuasive and assertive
excellent interpersonal skills with the ability to be persuasive and assertive skills
proven judgment and decision-making skills including problem solving
internal sales
Working hours
full-time
Responsibility
achievement of designated weekly, monthly targets including but not exhaustive to hire starts and revenue targets
to take full accountability for productivity of the team effectively managing any variance from plan
to deliver an efficient and professional customer centric service to customers ensuring obtaining industry leading NPS and Customer Satisfaction scores
to proactively drive and monitor departmental performance against business goals, objectives and KPIs using tools such as ‘Internal Sales Dashboard’ and Scorebuddy
actively demonstrate a strong business awareness of real time performance for Internal Sales in terms of overall performance of the department, supporting Team Leaders where necessary and take action accordingly
proactively Identify and highlight process improvements which could be implemented to further improve departmental performance and partner customer experience
to work closely with HR and Learning and development team to ensure all colleagues are working to a clear development plan and all development needs are met
to ensure all new starters are integrated effectively into the department with skills and behaviours aligned to role responsibilities and Company values
Requirements
strong leadership skills with a proven track record of driving productivity improvements and delivering results
proven track record of people management with an enthusiasm to develop colleagues and uncover potential
be able to demonstrate a high level of proficiency in handling performance issues including, absence management, disciplinaries and capabilities
an understanding of the AX Claims Process, ABI and Non-ABI Processes
A comprehensive understanding of RTA Liability and insurer specific processes
the ability to work under pressure and to tight deadlines
ability to communicate and forge effective relationships at all levels both internally and externally
confident and assertive leader, able to manage and resolve conflict
customer advisor
Working hours
full-time
Responsibility
A little bit about us
we pride ourselves on keeping drivers driving and being experts at caring for people and cars
at AX, we are looking for a Customer Support Advisor to efficiently and effectively manage a case load of motor claims during the period in which Customers are utilising our hire vehicles
to correctly validate claim type to ensure repair work is authorised appropriately
to verify all relevant and correct documentation is received to correct standard and recorded on the claim
AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents
to effectively monitor the timely processing of assigned motor claims to deliver agreed targets, customer expectations and business objectives
our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do
Requirements
demonstrable experience within a fast-paced customer service role- ideally phone-based customer service environment preferred
clear verbal communication skills, demonstrating persuasive and assertive behaviour
the ability to prioritise, recognising importance and urgency
good written communication skills
ability to work under pressure
A flexible attitude and approach
ability to work on own initiative
intermediate IT Skills and competent in Microsoft applications
senior hr advisor
Working hours
full-time
Requirements
HR Experience and CIPD qualification to Level 5
extensive knowledge of human resources and employment law
payroll experience would be a distinct advantage
A sound breadth of knowledge across the full generalist remit
leadership and business management skills
strong knowledge of the company’s hiring process
sound judgment and problem-solving skills
the ability to use their initiative
Responsibility
liaise with external legal advisors on complex cases
hr advisor
Working hours
full-time
Requirements
HR Experience and CIPD or qualified to Level 3 or 5
relationship building to create trusted advisor status through approachable presentation and communication skills
business acumen – ability to build an understand of the aligned business area being able to talk the ‘business language’
experience of Managing differing caseloads and priorities to ensure timely support
ability to coach line managers
able to use a suite of business applications include HRIS Platforms
knowledge of core HR functions such as recruitment, talent management, employee relations, and operations
resilience and the ability to deal with fast paced environment
Responsibility
work in conjunction with the HR Business Partner to deliver HR activity which typically includes performance management, talent management, absence monitoring management
management accountant
Working hours
full-time
Responsibility
in this new role of Assistant Management Accountant, you will provide support to the Management Accountant and Group Management Accountant by helping with the production of the management accounts, weekly operational reports and any ad-hoc requests for management information
assisting in the preparation and filing of VAT returns to HMRC
this will include preparing schedules for prepayments, assets, accruals, payroll and expenditure correctly and in a timely manner
identifying ad-hoc reporting that is required to assist management decision making
service manager
Working hours
full-time
Benefits
laptop
Responsibility
providing first line support for IT queries across the business, analysing and fixing issues where appropriate or escalating when required
monitoring individual and team delivery of agreed service level and targets, driving improvement
ensuring the smooth productive operation of the department through effective
planning and resource management
setting service level standards and managing delivery to the business
facilitating and owning the supply chain for the equipment procurement
actively monitor status of incidents overseeing the quality and quantity of work
producing timely, workable solutions for the department, supporting resolution of issues prior to referral to 2nd Line Support
Requirements
formal IT qualification
experience of dealing with homeworkers/offsite users
knowledge of Windows 10, Windows Server 2016/2019 and Office 365
knowledge of Microsoft Exchange
knowledge of Networking, Telephony and Active Directory
excellent communication skills with a customer-oriented approach
A keen interest in technology, what’s current & new/coming to market
ability to remain calm under pressure and use your initiative to research solutions or seek support from the appropriate channel
senior finance business partner
Working hours
full-time
Responsibility
analysing the trends of Key Performance Indicators , especially relating to financial metrics such as sales, expenditure, and profit margin
additionally, you will be required to produce ad hoc investigation and reporting as directed by the CFO/CEO and deputise for the Group Financial Controller as required
monitoring KPIs and identify the cause of any unexpected variances
this will be supported by real time analysis of key revenue and cost line performance; forecasting a range of future trends, and identifying, and highlighting any deviation from expectations, driving action to resolve
driver
Responsibility
conduct pre-delivery vehicle checks, including condition, mileage, and basic maintenance
complete a series of checks on the vehicle condition
deliver and collect vehicles on schedule, ensuring all paperwork is completed accurately
ensure that there is no damage, and that the mileage status is acceptable versus the service requirement
demonstrate vehicle features and controls to customers, ensuring they feel confident and informed
travel independently between jobs, using public transport when necessary
drive vehicles safely, following the Highway Code, considering road and weather conditions and being courteous to other drivers
report any vehicle condition issues or concerns about roadworthiness to your Line Manager
Requirements
you will have demonstrable experience in a similar driving role
hold a current Valid Driving Licence
ideally experience of driving different makes and models of vehicles including prestige
general knowledge of vehicle makes models and controls
basic knowledge of car maintenance
observant and detail conscious, understands the need to keep all vehicles in prestige condition
confident, safe, and responsible driver
good communication skills, able to give instructions and explain basic vehicle controls and appropriate paperwork