provide inspiring leadership for a team of Customer Experience Representatives
ensure CERs understand role expectations and provide support, coaching and guidance to in order for them to achieve and exceed these
motivate and manage team members fairly, in line with policy, with a balanced and considered approach in line with our values
create clear and effective development plans with team members to support their development needs and aspirations
ensure your team are kept informed of business updates and key messages and always have the opportunity to share their views
conduct regular one to ones, using the Belron Way of Performance, with a focus on wellbeing as well as performance and development
effectively manage call duration, sickness and absence and productivity across the team
guide, coach and develop CERs to be able to identify customer needs, gathering the information needed to complete the job right first time
Contract type
fixed Term
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
Requirements
equality and Diversity
GDPR, Data Protection and Information Security
bribery Act
modern Slavery
who we are
manual Handling
health & Safety
vulnerable Customers
events manager
Working hours
full-time
Responsibility
create, maintain, plan and implement an annual events plan on an on-going basis
work in collaboration with Belron® on any group events held in the UK
work with key stakeholders, including the Executive and Senior Leadership teams to determine event requirements, taking into consideration the differing requirements of each event, and propose viable options and ideas for final sign-off
propose, manage and ensure adherence to budgets for events, escalating potential overspend as appropriate
instruct and manage external vendors and suppliers, ensuring quality and value standards are maintained
work with the procurement team to ensure ‘best value’ from third parties / suppliers in the management of the events programme for Belron UK
act as the go-to person and key point of contact for external parties with whom Belron® UK Ltd has regular contact and/or ongoing relationships in order to successfully deliver events
attend site visits where necessary, ensuring facilities meet the requirements for the event
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
facilities manager
Working hours
full-time
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
team leader
Working hours
full-time
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
Responsibility
attending Weekly/Monthly Operational and Service Review Meetings with external support partners with a view of continual improvement
provide regular KPI reports to the IT Operations Manager
IT Service Delivery Team
centre manager
Working hours
full-time
Responsibility
provide inspiring leadership for a team of Customer Experience Representatives
ensure CERs understand role expectations and provide support, coaching and guidance to in order for them to achieve and exceed these
motivate and manage team members fairly, in line with policy, with a balanced and considered approach in line with our values
create clear and effective development plans with team members to support their development needs and aspirations
ensure your team are kept informed of business updates and key messages and always have the opportunity to share their views
conduct regular one to ones, using the Belron Way of Performance, with a focus on wellbeing as well as performance and development
effectively manage call duration, sickness and absence and productivity across the team
guide, coach and develop CERs to be able to identify customer needs, gathering the information needed to complete the job right first time
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
warehouse operative
Working hours
full-time
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
programme manager
Working hours
full-time
Responsibility
supports the UK management team in the development of a 2–3-year roadmap aligned with Business and IT Strategy
being the primary project engagement point for all projects, and delivering the identified project portfolio
works closely with the Functional Heads and their teams to support the delivery of important business projects
supports the Business Managers in monitoring developments with Corporate Customers/Partners to maximise integration and compliance of IT systems with Customers
plans, prioritises, coordinates and allocates resources across all business functions to projects within the agreed constraints
working closely with the UK Change Forum and Functional Heads to ensure the right projects are undertaken and the benefits are fully understood throughout the business
ensuring appropriate processes and governance is adopted by all projects within the programme
senior Stakeholder management and escalation of Programme level Risks and Issues
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
service manager
Working hours
full-time
Responsibility
hold leadership responsibility for the Customer Services team, including Warranty & Rectification, leading, motivating and developing them through Team Managers
have direct leadership responsibilities for Customer Services and Warranty & Rectification Team Managers
set targets, monitor and manage performance, in an effective and engaging way, using the Belron Way of Performance in support
in conjunction with the Head of Customer Experience Centre develop and manage realistic but challenging budgets related to Customer Service
manage improvement plans and actions from employee engagement surveys
undertake compliance monitoring as required, ensuring Financial Conduct Authority , General Data Protection Regulation and Contractual Agreements are not compromised
identify any areas of operational risk/compliance failure within the team, working with relevant leadership to develop action plans to rectify
attend external and internal audits and recommend improvements to ensure green corporate audits
Contract type
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading
we’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there
health & safety advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
support delivery of the ongoing health, wellbeing, safety, and environmental programme of work
support the development and maintenance of HSE competence through implementation and delivery of internal training and guidance tools
undertake assurance assessments independently and in conjunction with leaders and Internal Audit team to monitor HSE related compliance
support the ongoing review, development and update of the HS&E management system, raise awareness of it and coach leaders, across the business, in it’s use and implementation
support the interface with external regulators, including regular reporting requirements
provision of high-quality, unbiased and proactive advice and guidance on HSE matters to improve culture and influence leaders to embed safe behaviours
develop content for and support in engagement activities to inspire and drive the HSE and wellbeing agenda across the business including policy and guidance updates, awareness events / focussed improvement campaigns etc
conduct, and support leaders to conduct, risk assessments including workplace, fire, task based and individual risk assessments
Requirements
2-3 years proven experience in a similar role
formal Health and Safety Qualifications
demonstrate a good understanding of the health and safety legislation, Approved Codes Of Practice etc
competent to complete risk assessments
hold First Aid certificate, Fire Marshal Certificates etc
full UK Drivers licence
good communication and engagement skills, great with people and able to build relationships whilst maintaining appropriate confidentiality and professionalism
must be trustworthy, confident, able to challenge appropriately and eager to learn
finance business partner
Working hours
full-time
Responsibility
build and maintain effective relationships with both Finance and non-finance stakeholders
develop an strong understanding of key performance drivers for the department and use to make performance improvement recommendations
organise and lead periodic meetings with department heads & team to ensure ownership and accuracy of budget and forecast vs. actuals
provide Insight to functional cost owners to ensure decision-making is based on commercial understanding
creating and implementing robust annual budgets and monthly forecasts
track and report benefits of investments and business initiatives to validate business cases and proposed benefits
assisting with the providing of accurate and timely management accounts in terms of reporting various analysis
be the first point of contact for the Head of Supply Chain for all financial queries
Requirements
experience of Oracle
team player willing to help others when required
able to work without close supervision and take responsibility for own actions
equality and Diversity
GDPR, Data Protection and Information Security
analytical and inquisitive with a pro-active approach to meet both internal and external customer needs
bribery Act
attention to detail and the ability to challenge information and documents
Contract type
fixed Term
regular
about Autoglass® and Laddaw®
we’re a recognised superbrand and we know where we’re going
we never stand still
making a Difference Together
we’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care
if this sounds like somewhere you’ll thrive, keep reading