AUTO AID WINDSCREENS is looking for employees for positions:
account manager
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Requirements
qualifications/Experience
preferable experience in insurance, glass or automotive service sector
demonstrable track record in an Account Management role with experience in client acquisition and growth
knowledge of strategic account management principles and consultative selling approach
experience of managing multiple layer contacts within a single organisation
ability to build/orchestrate/influence excellent working relationships up to senior management level internally and externally
stable career history in a sales environment
our key challenges are…
Responsibility
proactively manage relationships, monitor performance and trends to deliver year on year customer satisfaction through regular client account reviews
manage a successful communication flow between all internal, group and external parties to exceed customer satisfaction
identify opportunities where we can add value by introducing the full range of services and gain customer loyalty
agree service delivery requirements and ensure the effective delivery of Auto Windscreens’ service in accordance with agreed standards
negotiate new partner contracts and manage the negotiation process both internally and externally
support the business with customer due diligence and bid/tender writing activities
review the financial and operational performance of the account with the customer and investigate required changes in order to achieve annual profitability targets
build strong relationships internally with department heads and the senior Management Team
customer service agent
Working hours
full-time | Permanent
Salary
salary
Responsibility
as an Area Deployment Centre Agent , you will be responsible for the smooth running of the technicians’ day, which will include completing all administrative tasks, liaising with the technicians and customers, booking in appointments and making sure the day-to-day schedule is running as planned
maintaining effective communication with customers, Technicians, and the Deployment Centre Supervisor
any other ad-hoc duties requested or advised by management
mechanic
Working hours
full-time | Permanent
Salary
salary
Responsibility
fault diagnosis using state of the art diagnostics equipment
completing routine maintenance and servicing on all fleet vehicles including cars and light commercials
carrying out repairs and replacing damaged parts across the fleet when required
work efficiently to identify and resolve faults to minimise fleet downtime
adhere to high quality, Health & Safety and environmental waste procedures
provide an excellent standard of service to all internal customers
maintain effective and efficient communication with all clients including the Fleet Manager
be highly motivated and have a flexible approach to your working environment, working independently and outdoors
Requirements
level 2/3 in Automotive Engineering or City and Guilds equivalent
holder of a full UK driving license
an excellent knowledge of motor vehicle technology
strong practical and fault finding skills
flexible approach to work demands
ability to work on own initiative and as part of a team
excellent communication skills
customer advisor
Working hours
full-time | Permanent
Responsibility
manage workload to reach the set targets at a minimum
to reach mutually agreeable resolutions, sometimes with negotiation
keeping accurate records of discussions or correspondence with customers
investigating and solve customers' problems, which may be complex or long-standing problems
issuing refunds or compensation to customers, whilst keeping company outgoings to a minimum whilst achieving a satisfactory outcome for the customer
producing written information for customers, often involving use of computer packages/software
writing reports analysing the customer service that your organisation provides
developing and implementing customer feedback processes
Requirements
provide excellent customer service in difficult situations
first class interpersonal skills, must able to communicate with a wide range of people across all mediums
customer orientation and ability to adapt/respond to different types of characters
strong phone contact handling skills and active listening
have respect for customer and business confidentiality
excellent communication skills
excellent letter writing skills
ability to remain flexible
customer service representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
as an Area Deployment Centre Agent , you will be responsible for the smooth running of the windscreens technicians’ day, which will include completing all administrative tasks, liaising with the technicians and customers, booking in appointments and making sure the day-to-day schedule is running as planned
as an Area Deployment Centre Agent , you will be responsible for the smooth running of the technicians’ day, which will include completing all administrative tasks, liaising with the technicians and customers, booking in appointments and making sure the day-to-day schedule is running as planned
maintaining effective communication with customers, Technicians, and the Deployment Centre Supervisor
any other ad-hoc duties requested or advised by management
technician
Working hours
full-time | Permanent
Responsibility
repairing damaged glass on all types of vehicles including classic cars, commercial vans, restoration projects, luxury cars, 4x4s and supercars
demonstrate excellent customer service
collaborate, share and work with regional team members
identify opportunities to develop our service and feedback to the business
maintain and develop an industry leading knowledge base and set of skills
Requirements
automotive or mechanical experience would be an advantage but is not essential
excellent communication skills
acknowledge outstanding customer service
positive approach and take pride in everything you do
willing to build a career and support your fellow team members