customer service advisor
20 the last 288 days, recently 2023-08-10
Responsibility
- be receptive to complaints or problems, research and resolve them
- provide speedy and accurate information by telephone and in writing in line with procedures
- advise and update customers on deliveries and schedules
Show more +39 - operate all systems
- use skills and experience to handle calls with vulnerable customers with empathy and resilience
- communicate effectively with all relevant site/company and external departments
- have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- to capture and progress customer orders
- have a strong sense of ownership and take pride in your work
- ideally have credit control / sales ledger experience
- be well organized and able to work under pressure
- maintain a high standard of customer service at all times, regularly demonstrating initiative to retain customer loyalty and promote company products and services
- assist in developing processes for constant improvement for the benefit of the customer and the company business goals
- demonstrate strong communication skills with the ability to communicate with different people in a variety of ways; face-to-face, telephone, written
- undertake an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way
- take every opportunity to promote company services to the customer
- have excellent attention to detail
- retain a positive attitude towards learning, growth and change
- have and be able to draw on strong customer service skills
- work to set quality standards, targets and service levels within a real time environment to deliver and enhance personal and departmental performance
- have good IT systems knowledge
- have a sound understanding of credit control procedures and basic account balance details
- maintain accurate records by logging and tracking all calls in the CRM system ensuring that all relevant systems are up to date
- take responsibility for own development
- able to work in an environment of high volume of calls
- ensure that own knowledge is kept up to date and retained to enable correct information to be provided to customers and colleagues, adapts quickly and confidently to changes to processes and information provided
- demonstrate a professional and positive attitude at all times
- possess a flexible approach and a willingness to contribute to changing situations
- be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
- understand and comply with company HSE polices, and understand the importance of such
- ideally have experience from working in a similar role where providing a high standard of customer service was key, especially telephone based
- be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice
- be well-organised with the ability to prioritise a varied workload
- assist in developing processes for constant improvement for the benefit of the customer and company business goals
- understand the debt process and negotiate with customers to apply effective credit control
- undertake administration of customers’ accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
- to stay focused and motivated with a positive attitude towards learning, growth and
- accurately process all credit card payments in line with company procedures
- our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate
- be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- change
- as a Customer Service Agent you will be responsible for providing genuine customer service through a number of channels, including answering telephone enquiries, and supporting credit control, as well as coordination and administrative tasks
Requirements
- call Centre
- communication Skills
- customer Service
Show more +2 - customer Services
- answering Telephones
low salary - 5% lower than the average in this position
Earnings for position customer service advisor
customer service advisor - How much money do you make working at this position?
Average salary at company AUCTORO RECRUITMENT is 1708£.
The national average salary is 1800£.
1400 £
Lowest
Lowest
1750 £
Average
Average
2100 £
Highest
Highest
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