credit controller
Responsibility
- ensure all invoices are paid within terms and dealing with those in default
- liaise with customers to establish and resolve issues leading to non-payment of invoices
- maintain accurate records of all debt recovery activity and produce regular reporting
Show more +23 - maintain accurate records of all chasing activity
- produce aged debt reports prioritising cash collection, ensuring existing customer relationships are maintained and new customer relationships are built
- liaise with other departments and resolve customer queries to facilitate payment of debts
- deal with invoice queries and disputes, liaising with all stakeholders to ensure that all queries are managed to successful conclusion
- provide estimates of cash collections to enable cash flow forecasting
- monitor failed direct debit payments and chase alternate payment method
- negotiate & implement payment plans under the guidance of the Head of Credit & Risk
- run monthly statements on a timely basis and issue to all customers
- issue letters for overdue accounts and initiate legal action where appropriate
- analyse payment patterns to mitigate future default
- monitor the credit control inbox and respond in a timely manner
- provide phone cover for other areas of the business ensuring customer service is a priority
- to manage the outstanding sales balances falling due and contact customers before the balances become overdue to confirm payments and ensure these payments are received
- issue debt management letter cycles
- undertake any additional duties as required
- provide weekly / monthly Board reports on aged debtors and credit control activity, reasons for invoice queries and the identification of potential problem accounts to the Board. Such reports to follow the format as periodically specified
- register claims with Money Claim On-Line or other recovery process as agreed with the Board
- negotiate, implement payment plans within authority limits and monitor payment plans
- manage the invoice query process and liaise with relevant internal parties to ensure that all queries are managed to successful conclusion
- manage external debt collection and recovery agencies as required
- set and monitor credit limits
- undertake projects and additional administration tasks as required
- attend client meetings to collect debt as required
Requirements
- excellent communication skills, both oral and written
- previous credit control experience is essential
- sage 50 experience is desirable
Show more +11 - excellent Customer Service skills
- excellent communication skills, both verbal and written
- sage 50 - useful
- polite but tenacious telephone manner
- computer literate and the ability to quickly grasp various software packages
- good systems knowledge
- attention to detail and self-motivation are a must
- ability to work independently on your own initiative and as part of a team
- self-motivated with a sense of accountability and urgency
- credit control: 1 year
- customer service: 1 year
Salary in other companies in the position credit controller
| COBB & JONES RECRUITMENT | 15042 £ | 3333 £ 15042 £ |
| GI FOOD GROUP | 11208 £ | 3333 £ 15042 £ |
| EAMES CONSULTING | 7083 £ | 3333 £ 15042 £ |
| OLIVER JAMES | 5000 £ | 3333 £ 15042 £ |
| AD CONSULTING | 4166 £ | 3333 £ 15042 £ |
| SEARCH 360 | 3500 £ | 3333 £ 15042 £ |
| IVY ROCK PARTNERS | 3375 £ | 3333 £ 15042 £ |
| ELITE | 3333 £ | 3333 £ 15042 £ |
| HARCOURT MATTHEWS | 3333 £ | 3333 £ 15042 £ |
| NET RECRUIT UK | 3333 £ | 3333 £ 15042 £ |