ATLANTA INDUSTRIAL GROUP

Responsibility

• grade B
• atlanta Insurance Group offers a wide range of insurance products and services to thousands of customers
• how will you do this…
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• this is a great opportunity to help shape our customer experiences in a company that is continually growing
• working at Atlanta Group
• our Operations Team Leader helps us to shape our operations. You will manage the day-to-day activity of your team, ensuring we run as smoothly and as efficiently as possible to support the customer journey
• our operational change and process improvement team leader helps to provide support to the customer facing areas through the driving of the process improvement agenda
• our Operations Sales Team Leader helps us to shape our operations. You will manage the day-to-day activity of your team, ensuring we run as smoothly and as efficiently as possible to support the customer journey
• A natural people person, you will develop strong relationships with your team and other stakeholders across the business too
• our Outbound Sales Team Leader will help us drive growth through sales and renewal activity via outbound sales campaign management across both home and car insurance products
• based in the centre of Manchester, we are recruiting a Business Insurance Team Leader to join our established Commercial Insurance Call Centre Team
• you will manage the day-to-day activity of your team, ensuring outbound call activity is managed effectively and efficiently to support the customer journey and meet our key deliverables
• this exciting opportunity is to coach, motivate and develop a team of insurance sales representatives, whilst personally playing an integral part of our business, helping shape our operation to provide exceptional service to both internal and external customers
• joining our busy Commercial department, you will lead your own team. You will coach and motivate your team, making sure their performance stays on track through 1-2-1s
• joining our customer operations team, you will represent the Customer Services department on PSL wide projects, managing process mapping and performance, continuous improvement agendas and managing the delivery roadmap on behalf of the Customer Director
• you will be self-motivated and able to challenge your team members as well as those above you to drive good outcomes
• with your experience of working in a similar area/role, you will be able to support your manager using your knowledge and skills in making sure the department delivers their objectives with a focus on customer outcomes
• you will look to ensure that change is introduced in a controlled manner and delivered in a way that has minimal impact on business as usual; working closely with colleagues across the Customer Services and Change functions to do so
• joining our operations department, you will lead your own team. You will coach and motivate your team and drive performance outputs through development and engagement
• you will influence behaviours and culture within the department ensuring professionalism and always promoting teamwork, whilst managing and leading the day-to-day activity and performance of your team, ensuring that we provide the highest standards of customer service
• diversity & Inclusion at Atlanta
• how will you do this?
• you will lead your team to support their customers through the outbound sales journey, helping to find the right products and solutions to their needs across home and car insurance products
• with your experience of working in a similar area, you will be able to support your manager using your knowledge and skills in making sure the department delivers their objectives with a focus on customer outcomes
• proactive in your approach you will produce accurate and timely information as required, including any ad-hoc job related tasks. You will be self-motivated and able to challenge your team members as well as those above you to drive good outcomes
• with your experience of working in a similar area/role, you will be able to support the outbound customer operations manager using your knowledge and skills in making sure the department delivers their key objectives with a continued focus on customer outcomes
• we are a fast-growing, digitally driven, agile broker with a vision to both simplify and improve insurance for customers across the UK and Ireland
• proactive in your approach you will produce accurate and timely information as required, including any ad-hoc job-related tasks. You will be self-motivated and able to challenge your team members as well as those above you to drive good outcomes
• atlanta is home to many brands such as Swinton Insurance, Autonet, Carole Nash, Be Wiser Insurance, Healthy Pets Insurance, Marmalade, Paymentshield Ltd, Safeguard and Lloyd Latchford Group
• proactive in your approach you will produce accurate and timely information as required, such as management information, including any ad-hoc job-related tasks
• at Atlanta, we are passionate about supporting local charities and making a positive difference in the places where we live and work
• together we have raised nearly £300,000 since 2017 with fund-raising activities like our Give Back Days and Operations Giftmas for local causes in our local communities
• our promise to you
• manage the performance of your team to ensure they meet all regulatory requirements
• atlanta's Diversity & Inclusion network aims to recognise and celebrate all people, with six communities working to shine a light on important issues and amplify under-represented voices
• this role offers a competitive salary along with pay and role progression

Responsibility

• our Fraud Technician helps to protect our business, partners and customers against fraudulent activity. You will support our Fraud Team by identifying and reducing fraudulent activity

Requirements

• fraud prevention and detection: 1 year

Earnings for position technician

Responsibility

• grade B
• our Payroll Lead will help to process the accurate Payroll and administration each month
• joining our busy Payroll team, you will ensure the effective payroll processing is completed and in time with Atlanta’s SLA’s
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• how will you do this?
• you will also be responsible for the processing of payroll administration for the current month’s pay-run including the setting up of new Starters and calculating leavers
• to provide copy payslips, financial references and statement of earnings for both ex and current employees and to manage long-term-sickness sick pay in accordance with our T&C’s, along with the calculation of SSP
• you will have an outstanding eye for detail
• to manage Maternity, Paternity and Adoption Leave in according with our T&C’s, along with any Statutory calculations whilst answering any which are payroll related in order to resolve any payroll discrepancies
• to ensure the calculation of PAYE liabilities are in accordance with HMRC legislation whilst ensuring the calculation of Pension liabilities are in accordance with legislation and uploaded to the Pension provider in a timely manner
• join us and be part of a family
• ensuring that net wages are uploaded into our banking systems by their required deadlines and that attachment payments to local government bodies are made in a timely manner
• with your experience in a Payroll function you will have strong written and communication skills; you will have the ability to manage your time and the others effectively
• we are one of the fastest growing insurance brokers, made up of some amazing heritage brands
• with Swinton Group, Autonet, Carole Nash and Be Wiser we have over 100 combined years of experience
• every day, our people push boundaries and go further, empowering our customers and colleagues to make big decisions

Responsibility

• apprentice Customer Representative
• here at Atlanta, part of the Ardonagh Group, we believe our success doesn’t come from products alone – it’s down to our people and the service they deliver to our customers
• our representatives are the voice of our business, the friendly person on the phone for all our customers, ensuring their experience with Atlanta and our brands is always positive
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• we’re delighted to be offering an Apprentice Customer Representative opportunity, starting 2nd October 2023 in our Peterborough office, for an enthusiastic self-starter eager to kick start a rewarding career in insurance
• as part of this permanent contract, you will undertake a 15-month Level 3 Senior Financial Services Customer Adviser apprenticeship programme which also comes with a professional qualification from the Chartered Institute of Insurance
• along with the support of your apprenticeship training provider, we will help put your knowledge into practice, developing your skills so you can support new or existing customers with their insurance enquiries, helping to find the right products and solutions to their needs
• how will you do this?
• there will be a company induction at the commencement of employment and this will consist of 5 weeks of classroom training and another 4 weeks development centre to provide you with the skills and knowledge you need for your career with us
• communication is an important part of your role here and so it’s important that you can demonstrate a natural ability when it comes to building rapport with customers

Requirements

• customer service: 1 year
• job Type: Full-time

Responsibility

• our Customer Operations Manager helps to shape our customer journeys, being the voice of the customer and customer insight
• by running our contact centres effectively, you will ensure they perform well against their targets
• you will be instrumental in how our customers perceive our business
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• proactive in your approach, you will identify opportunities and solutions to improve income and efficiency
• with your analytical mindset, you will constantly analyse data to drive improvements
• you drive performance improvements through analysis, leading projects and initiatives with senior stakeholder engagement to implement change within the contact centres
• creating and developing a high performing team, they are consistently successful, delivering satisfactory customer outcomes and promoting positive customer satisfaction
• joining our busy Operations Team, you will be supporting the end to end customer journey and making sure customer experience is positive and fair
• how will you do this?
• A natural relationship builder, you will develop strong strategic relationships with key stakeholders across the business to support your team objectives
• with the customer at the forefront of your thinking, you will maintain quality service by managing quality service standards and resolving customer service problems
• this is a great opportunity to help shape our customer experiences in a company that is continually growing
• join us and be part of a family
• operational Excellence: managing a team to drive operational excellence and efficiency, identifying and implementing process improvements, driving automation to ensure that colleague experience is exemplary
• you ensure your contact centre is a centre of operational excellence, making sure that the centre is consistently performing well against agreed KPIs
• we are one of the fastest growing insurance brokers, made up of some amazing heritage brands
• ability to utilise data and records in accordance with internal procedures and regulatory guidelines
• with Swinton Group, Autonet, Carole Nash and Be Wiser we have over 100 combined years of experience