ARYA HOUSE in Birmingham Salary
BENSON HOUSE 98-104 LOMBARD STREET SUIT A BIRMINGHAM B12 0QR ENGLAND
TIN: 10258632
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Earnings on positions in ARYA HOUSE
ARYA HOUSE is looking for employees for positions:
technical support engineer
Working hours
- full-time | Permanent
Language
- english
Responsibility
- provide technical support to clients via various channels, including email, phone, and ticketing systems
- diagnose and troubleshoot technical issues reported by clients, ensuring timely and effective resolution
- collaborate closely with developers and other teams to investigate and resolve complex technical problems
- guide clients in using web applications, offering clear explanations and step-by-step instructions
- maintain accurate and detailed documentation of support requests, actions taken, and issue resolutions
- monitor website performance and proactively identify potential issues or areas for improvement
- perform website updates, content uploads, and basic configurations as needed
- continuously improve support processes and procedures to enhance efficiency and client satisfaction
Requirements
- bachelor's degree in Computer Science, Information Technology, or a related field
- proven experience in a technical support role, preferably in a web development or software environment
- strong knowledge of web technologies such as HTML, CSS, JavaScript, and content management systems
- familiarity with web hosting environments, domain management, and DNS configurations
- experience with troubleshooting tools and techniques, as well as remote support tools
- excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions
- strong customer service orientation, with the ability to communicate technical concepts clearly and concisely to non-technical individuals
- self-motivated and able to work independently, while also being a team player and collaborating effectively with others