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ARTHUR BEALE is looking for employees for positions:
customer service assistant
customer service assistant
Working hours
full-time | Part-time | Temporary
Responsibility
provide product information/undertake tasks in response to customer requests, ensuring that all tasks meet the agreed company and customer services standards
amend and maintain accurate company records of all customer communications
to investigate and resolve complaints and queries in line with the complaints procedures
take responsibility for end to end process of tasks undertaken
to help pack and dispatch some orders
answer incoming telephone and email enquiries and respond to them and fully document how they were resolved, ensuring that all communications are handled accurately
Requirements
customer focused individual
methodical and well organized
ability to prioritize work & work under pressure to meet service standards
works with little direction - on own initiative
confident and professional telephone manner
ability to perform efficient, accurate, timely admin duties
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