ARROW INDUSTRIAL

Responsibility

• admin support for our engineers to ensure our customers are fully informed
• respond to enquiries, surveys, quotations, orders, purchasing, planning engineer visits and invoicing
• strong understanding of customer specific Service Level Agreements and Key Performance Indicators
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• strong commercial awareness, supporting the RBC in achieving their targets and goals
• maintaining office systems, including data management and filing

Requirements

• proven experience in planning or coordinating field-based service delivery
• proven record of reliability and commitment to developing within a role
• have attention to detail in both numerical and written information
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• professional and friendly communication skills
• highly motivated and solution focussed with excellent customer service skills
• working knowledge of the industrial door industry would be particularly beneficial
• exceptional attention to detail
• flexibility and adaptability to juggle a range of different tasks
• capable of exemplifying our key values of openness, respect, honesty, and teamwork

Earnings for position service coordinator

Responsibility

• effectively installing, maintaining and servicing the following
• commercial and industrial roller shutters
• sectional overhead doors
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• hinged doors
• hi speed doors
• traffic doors
• fire shutters/smoke curtains
• automatic gates and barriers

Requirements

• able to demonstrate our core values of trust, respect, openness, and teamwork
• highly motivated with excellent customer service skills
• proven experience in the industrial door industry and in field-based service delivery
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• A new opening within the engineering team, this position plays a crucial role in providing our customers an excellent service
• competent in maintaining, installing, and repairing our core products and able to diagnose faults
• qualified and trained in any of the following; ADSA or ADIA, DHF Gate & Barrier, DHF Door, IPAF, PASMA, CSCS
• able to travel and take part in call out rota
• basic computer literacy skills to access emails and complete online job sheets
• arrow Industrial Group has grown since 1986 to become one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers
• A flexible approach and ability to assist in any tasks assigned by the business
• our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers
• A full UK driving licence is required as you will be expected to travel to client sites

Benefits

• company car

Earnings for position engineer

Responsibility

• generate leads from supplied base data and contact information plus self-sourcing leads based on geographic and existing customer knowledge
• nurture potential interest into qualified leads and then prepare to maximise opportunities for revenue generation through phone and email
• continuously trying to improve sales activities which drive successful sales results
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• understanding our value proposition and be able to delivery this to prospects based on adapting to their specific sectors or businesses
• closing sales and achieving month order intake targets through good practise of pipeline building and accurate forecasting
• assisting operational team with communication when needed with existing customers
• systematic and logical approach to working through high volumes of data to find leads and business details, then contacting businesses to convert to opportunities
• working with Surveyors and Business Manager to generate quotes for service contracts, repairs and replacement works followed by submission to customers in a timely manner
• managing leads through the sales lifecycle from 1stcontact to 1storder and then ensuring seamless handover to operational team in first 3 month of relationship
• ensure accurate data entered on all records allowing performance data reports

Requirements

• sales: 1 year

Responsibility

• generate leads from supplied base data and contact information plus self-sourcing leads based on geographic and existing customer knowledge
• nurture potential interest into qualified leads and then prepare to maximise opportunities for revenue generation through phone and email
• continuously trying to improve sales activities which drive successful sales results
  Show more +6
• understanding our value proposition and be able to delivery this to prospects based on adapting to their specific sectors or businesses
• closing sales and achieving month order intake targets through good practise of pipeline building and accurate forecasting
• assisting operational team with communication when needed with existing customers
• systematic and logical approach to working through high volumes of data to find leads and business details, then contacting businesses to convert to opportunities
• working with Surveyors and RBC Manager to generate quotes for service contracts, repairs and replacement works followed by submission to customers in a timely manner
• managing leads through the sales lifecycle from 1st contact to 1st order and then ensuring seamless handover to operational team in first 3 month of relationship

Responsibility

• complete costing sheets and obtain supplier quotes for materials required
• create customer quote from “Quote Templates”
• researching, sourcing, negotiating & obtaining best prices & quotes from suppliers & sub-contractors

Requirements

• attention to detail
• communication & Negotiation skills
• good Presentation Skills
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• ability to work well in a team & on your own
• administrative: 5 years