sales office administrator
6 the last 120 days, recently 2023-06-27
Responsibility
- processing of customer orders and enquiries to meet company targets
- handling of emails within the Sales, eCommerce & Returns Inboxes, directly interacting with customers where necessary
- handling of emails within the Sales, eCommerce & Returns Inboxes, directly interacting customers where necessary
Show more +9 - contributing to Sales Administration / Customer Service team objectives
- monitor the sales open order book, ensuring customer orders are delivered on time
- working with Key Accounts, following and improving the required procedures
- answering incoming phone calls, being proactive when there are live marketing campaigns or up-sell opportunities
- maintaining and updating customer contact information on ERP and CRM systems
- invoicing of daily order dispatches
- to perform other duties and tasks as requested
- the Sales Administration / Customer Service team is pivotal to the efficiency and success of the business and is responsible for the timely processing of customer orders, queries and requests from our customers or other Arctic Hayes colleagues
- the Sales Administration and Customer Service team is pivotal to the efficiency and success of the business and is responsible for the timely processing of customer orders, queries and requests from our customers or other Arctic Hayes colleagues
Requirements
- attention to detail and problem solving-abilities are transferable skills the candidate will display
- previous admin experience is essential
- confident manner with the ability to communicate at all levels and across all media types
Show more +7 - quick learner to understand systems and processes
- able to work on own initiative
- organised and methodical
- sage ERP 1000 experience is advantageous but not essential
- experience of Sales-I or other CRM systems is advantageous
- sales administration: 1 year
- sales administration: 2 years
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