customer service advisor
3 the last 266 days, recently 2023-10-12
Responsibility
- management of all personnel related issues to ensure all Company policies/practices are adhered to
- ensuring all information is processed correctly and efficiently
- providing customer support to to customers and supporting the external sales division
Show more +7 - other non-specified duties as required to meet the needs of the business
- dealing with order queries
- provide customer base information on stock positions and scheduled deliveries on request
- follow the returns procedure by communicating directly with the customer and the Ansell Returns Dept to ensure all returns are managed in a timely manner with the correct documentation
- ensure good communications between various departments
- providing customer quotations on request
- responding to Customer Enquires & Complaints in a timely manner
Requirements
- previous experience within a Sales Environment
- customer sales
- customer service approach and experience
Show more +16 - customer accounts
- good communication and interpersonal skills
- order / quotation processing
- experience of working within a Lighting organization
- system minded – able to pick up and train on new systems quickly/effectively
- somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops
- chasing outstanding customer payments / invoice queries
- an understanding of the Lighting Industry
- emails
- UK & International Lighting knowledge
- ability to work on own initiative and manage own workload, and to work within given deadlines
- MS Teams
- excellent analytical skill with great attention to detail
- previous account management experience
- commercial invoicing
- arranging collection of goods in another country
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