AMAMUS Salary
THE WORKSHOP CHILTON MANOR FARM CHILTON CANDOVER ALRESFORD SO24 9TX ENGLAND
TIN: 07847285
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Earnings on positions in AMAMUS
AMAMUS is looking for employees for positions:
quality manager
Working hours
- full-time
Responsibility
- management of all our equipment suppliers to include costs, stock availability and lead-times and agreements
- to build and maintain strong relationships with clients or their nominated partners during the onboarding process
- attend all installations - either providing installation services, or managing our supplier installation teams for quality control
- effective and full handover to Client Services to ensure the client experience is outstanding during the onboarding process
- to deliver excellent customer service for our clients to ensure all coffee quality enquiries are dealt with efficiently and promptly
- to prepare accurate documentation and liaise consistently and in a timely manner throughout the entire process, from client introduction, to installation, to final handover to the Client Services team
- to set-up clients’ scheduled maintenance plans and ensure accurate data is recorded onto our CRM system and clients are fully briefed of upcoming appointments
- to deliver scheduled maintenance requirements for existing clients’ equipment, including maintenance water filter changes, descales as well as active management of manufacturer maintenance guidelines where we are using their own engineering /or servicing resources
Requirements
- highly organised, with a natural flair for problem solving
- a love of coffee including a good understanding of the principles of coffee extraction and a basic level of sensory awareness
- aligned with our company values and to be an ambassador for amamus
- an ability to remain calm under pressure whilst dealing with a range of demands of the job
- A natural resilience and passionate about exceptional quality service
- to be a good communicator who builds relationships at all levels, with excellence listening and writing skills and delightful phone manner
- proven experience of developing and managing customer, supplier and internal relationships with natural charm
- previous experience in a customer service / facing role