AIRES  Salary

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25 SMITH STREET HOCKLEY BIRMINGHAM B19 3EX ENGLAND
TIN: 11609883
 Wholesale & Retail Trade
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AIRES

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AIRES is looking for employees for positions:

service manager

  • service manager

Working hours

  • full-time

Responsibility

  • manages the successful transition of new clients, including clients directly managed by the CSM and those supported by other team members
  • shares additional service options with clients and the value that these services would add to the relationship
  • assists and leads Aires with the re-negotiation and/or renewal of client service agreements
  • initiates client performance review and completes a formal review of each client on a quarterly basis internally and externally
  • provides leadership in maintaining client relationships working with the Program Manager, Relocation Specialist and Account Manager to ensure the overall success of the relationship
  • provides leadership in maintaining client relationships working with the Policy & Property Consultant, Mobility Specialist and Account Executive to ensure the overall success of the relationship
  • provides client support services, including: meeting with client to discuss and document Aires performance; assisting the client identify solutions to relocation program challenges; completing reports ; invoicing and helping to identify and resolve problem areas ; informing management of any client issues/challenges with suggested solutions

Requirements

  • bachelor’s degree from four-year college or university and/or equivalent combination of education and experience
  • minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate
  • excellent customer service and administrative skills
  • certified Relocation Professional a plus
  • computer literacy with MS Office products, and ability to grasp proprietary software
  • exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
  • demonstrated ability to manage multiple competing tasks
  • ability to follow policies and procedures