AIRES Salary
25 SMITH STREET HOCKLEY BIRMINGHAM B19 3EX ENGLAND
TIN: 11609883
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Earnings on positions in AIRES
AIRES is looking for employees for positions:
service manager
Working hours
- full-time
Responsibility
- manages the successful transition of new clients, including clients directly managed by the CSM and those supported by other team members
- shares additional service options with clients and the value that these services would add to the relationship
- assists and leads Aires with the re-negotiation and/or renewal of client service agreements
- initiates client performance review and completes a formal review of each client on a quarterly basis internally and externally
- provides leadership in maintaining client relationships working with the Program Manager, Relocation Specialist and Account Manager to ensure the overall success of the relationship
- provides leadership in maintaining client relationships working with the Policy & Property Consultant, Mobility Specialist and Account Executive to ensure the overall success of the relationship
- provides client support services, including: meeting with client to discuss and document Aires performance; assisting the client identify solutions to relocation program challenges; completing reports ; invoicing and helping to identify and resolve problem areas ; informing management of any client issues/challenges with suggested solutions
Requirements
- bachelor’s degree from four-year college or university and/or equivalent combination of education and experience
- minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate
- excellent customer service and administrative skills
- certified Relocation Professional a plus
- computer literacy with MS Office products, and ability to grasp proprietary software
- exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
- demonstrated ability to manage multiple competing tasks
- ability to follow policies and procedures