AIRDAT Salary
19 CHERRY GARDEN ROAD CANTERBURY CT2 8EL ENGLAND
TIN: 09545189
AIRDAT Premium profile inactive Premium profile inactive
Earnings on positions in AIRDAT
AIRDAT is looking for employees for positions:
manager
Requirements
- education or relative experience in Business, Communications, or related field
- time management and organisational skills
- excellent written and verbal communication skills
- diagnose and troubleshoot hardware, software, and network issues
- experience with help ticketing systems such as helpscout
- IT support: 1 year
- highly proficient computer skills and experience in using multiple online systems
- customer Service: 2 years
Responsibility
- act as the customer advocate within the organisation, working with product, marketing, and sales teams to ensure customer needs and feedback are integrated into development and service improvements
- preparing reports and data for the quarterly support meetings
- ensuring our support KPI’s and SLA’s are met/exceeded
- support Operations
- investigating and responding to any complaints raised
- develop and maintain educational resources, webinars, support assets and success programs to enable customers to maximise the product's potential
- ensuring we have adequate resources to provide support, including the scheduling of team members work, approving leave and, when necessary, highlighting the need for/employing/interviewing new team members
- running daily and monthly support meetings with the support team
Earnings on positions in AIRDAT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2250 £