AIG

Responsibility

• who we are
• your future team
• american International Group, Inc
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• talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019
• is a leading global insurance organization
• we have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s
• AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions
• strategic development of our middle market portfolio; build visibility with brokers and clients; drive the client service process
• headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations
• managing a portfolio of clients, with accountability for results
• underwrite risks in accordance with Talbot’s underwriting philosophy and within own authority limits
• collaborate with Energy underwriters in their understanding and execution of multinational program structures. Support training initiatives for underwriters and Multinational teams
• reviews applications and financial requirements to determine acceptability of risk in accordance with AIG’s guidelines and standards
• these diverse offerings include products and services that help businesses and individuals protect their assets and manage risks
• maintain and develop strong broker and client relationships
• structuring and pricing policies, including policy wording reviews
• play an instrumental role in delivering strategy and business plans
• support the Senior Underwriters through the process of taking up quotations, promised lines and management of non-material contract endorsements
• underwrite new and renewal business on our E-Trading platforms within agreed decision making standards, limitations, and underwriting authority
• meet individual underwriting expectations to help team achieve budgeted financial objectives
• credit analysis, including monitoring and Limit approval within predefined authorities
• underwriting and servicing of new and renewal business within the risk appetite of the unit
• portfolio management
• implementation of FI underwriting strategy within the UK regions portfolio
• completion of new business tenders including early-stage submissions through to broker presentations
• implementation of Cyber underwriting strategy within the UK regions portfolio
• underwrite within agreed Professional Indemnity/Cyber decision making standards, limitations, and underwriting authority
• assist in ensuring that premium entries are reviewed and accurately maintained within the Talbot systems in accordance with applicable procedures
• get to know the business
• ability to identify risk exposures, special or common hazards, and appropriate controls. Ability to analyse claims and quantify losses
• what you need to know
• review endorsements and underwrite renewal business in line with your underwriting authority
• assess desirability of risk through analysis of provided underwriting information
• underwrite within agreed decision-making standards, limitations, and underwriting authority
• work within agreed decision-making standards, limitations, authorities and underwriting guidelines
• providing clients with a positive customer service experience
• provide excellent service to our brokers and clients through a consistent, timely and proactive approach to underwriting
• provide professional, prompt service to brokers and clients
• manage the UK regions FI budget
• developing D&O new business in the London Market
• manage the UK regions cyber budget
• act in accordance with all regulatory standards and principles at all times
• comply with key regulatory and risk management responsibilities
• general Insurance is a leading provider of insurance products and services for commercial and personal insurance customers
• AIG has offices with dedicated marine staff in more than 75 countries
• underwrite within agreed London UK Professions decision making standards, limitations, and underwriting authority
• syndicate 2019 reinsures premium written by AIG’s Private Client Group, covering Homeowners, Auto, General Specie and other products
• liaise with brokers, underwriters and other internal and external international stakeholders to ensure quality service
• focus on US Casualty business underwritten from the London Market
• comply with the terms of personal underwriting authority, in particular requirements to obtain and evidence post-bind countersignature
• develop and maintain relationships with brokers
• ensure all processing is in accordance with operational procedures
• underwrite within agreed FI decision-making standards, limitations, and underwriting authority
• you will also work closely with our actuarial team to assess the profitability of the in-scope business
• underwrite within agreed Cyber decision-making standards, limitations, and underwriting authority
• demonstrated success in negotiation and building collaborative relationships
• keeping up to date with market, economic, sector and country news
• assist in ensuring that premium entries in Subscribe are reviewed and accurately maintained in accordance with applicable procedures
• this level underwriter typically performs highly technical complex assignments within area of expertise
• assist the Head of Cyber ensuring that Cyber & Technology Underwriting Guidelines are reviewed and updated at least annually
• it includes one of the world’s most far-reaching property casualty networks
• proactively resolve technical multinational underwriting issues escalating to appropriate stakeholders to expedite resolution
• provide excellent service to brokers through consistent, timely, and proactive approach to underwriting
• use designated Underwriting system to streamline underwriting and information-tracking approach across Profit Centre
• proven multi-tasking, prioritizing and time management skills
• preparation of internal and external presentations
• assist the team in the monitoring and control of specific accounts
• liaise with brokers, clients and other professionals as necessary
• produce new business by working with your broker network to source new opportunities
• manage underwriting strategy and execution within FI underwriting team
• implementation of new facility arrangements and renewal of existing facility arrangements meeting broker and internal AIG requirements
• manage underwriting strategy and execution within cyber underwriting team
• operate within the Casualty best practices and underwriting guidelines

Requirements

• ideally CII qualified or working towards
• educated to a minimum of GCSE standard or equivalent
• A strong Commercial Underwriting background at Company or MGA/Underwriting Agency level
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• proficient knowledge of key regulatory requirements
• experience of underwriting in a commercial SME package environment is preferred
• experience of Lloyd’s market as Underwriter or Broker is essential
• proven general underwriting experience, preferably in Casualty lines
• knowledge of Property & Casualty lines of business
• good communication skills, both written and oral are required
• working Knowledge of Cyber & Technology products
• requires business and market knowledge of Lex London UW of US Domiciled Excess Casualty
• requires strong business and market knowledge of all areas of Lex London UW of US Domiciled Excess Casualty
• some underwriting experience is desired; other relevant professional experience may substitute for underwriting experience
• essential
• good risk analysis and technical skills
• highly numerate and literate

Trade

• insurance
• Insurance

Current offers for the position:

Responsibility

• who we are
• talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019
• american International Group, Inc
  Show more +30
• we have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s
• is a leading global insurance organization
• headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations
• get to know the business
• to lead, manage and support the Technical Assistants, Data Quality Coordinator, Management Information Lead and Bordereaux Technicians
• to identify training and development needs; assist with training, mentoring and coaching
• to proactively manage any under-performance
• syndicate 2019 reinsures premium written by AIG’s Private Client Group, covering Homeowners, Auto, General Specie and other products
• general Insurance is a leading provider of insurance products and services for commercial and personal insurance customers
• to proactively identify and support talent management in the team
• about the role
• it includes one of the world’s most far-reaching property casualty networks
• to complete mid-year check-ins and end of year appraisals for all direct reports
• build relationships with other departments within Talbot
• general Insurance offers a broad range of products to customers through a diversified, multichannel distribution network
• act as an escalation point for their team and wider business
• be an escalation point for their all direct reports
• building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions
• these diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security
• responsible for building and maintaining close working relationships with our customers
• syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy , Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance
• review the current processes, for the areas you are responsible for, to make improvements
• actively manage output of the team through team meetings and 1-2-1’s to ensure deadlines/targets are being met and problem solve any issues
• ensures that Talbot Operations procedures are created, completed and maintained as necessary, e.g. in accordance with applicable deadlines from Compliance for annual reviews
• system “super user” for our core underwriting systems and understand current and future system functionality, ensuring knowledge maintained up to date at all times
• ensures that the findings/ results from Operational Performance, Exception and Other Reporting are analysed, with a view to identifying and communicating/ escalating identified root causes
• produce team status/updates to the Operations Manager
• act as a referral point for large / complex underwriting referrals
• manage the underwriting control framework including internal peer review and broker / MGA audits
• ad-hoc and general administration duties as and when required

Requirements

• technical expertise in Property & Casualty lines of business essential
• strong underwriting background and experience in a commercial insurance environment
• experienced in policy wording development
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• experienced in writing training material or underwriting guidelines
• FCII preferred
• excellent communication skills, both written and oral are required
• technical expertise in Property & Casualty lines of business essential with financial lines experience desirable
• performance management
• strong knowledge of underwriting process such that the relationship between Operations and Underwriting is seamless
• build and maintain effective relationships
• excellent numerical analytical and digital skills
• strong understanding and knowledge to explain to UTS staff the expectations that the business will have of their work
• identification of training and skills requirements
• ACII or progression towards preferred
• planning and organisation skills
• ability to work across multiple work streams at any one time and prioritise accordingly
• experience of creating underwriting rules for digital trading platforms
• experience within a relevant operational role
• good verbal and written communication skills
• ability to work as part of a team to deliver key projects
• good influencing skills
• A look at our Benefits
• experience in portfolio or facility management beneficial
• good documentation skills
• for example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community
• ability to summarise
• we provide a variety of leaves for personal, health, family and military needs
• ability to understand problems and issues quickly
• for example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community
• detailed experience in the insurance industry, specifically underwriting, with experienced knowledge of the Lloyds market, its regulatory requirements and the impact this may have on a proposed solution or business change
• positive “can do” approach

Current offers for the position:

Responsibility

• who we are
• american International Group, Inc
• is a leading global insurance organization
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• AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions
• development & Facilitation of the Global Marine strategy and strategic plan for the Global Marine Business
• these diverse offerings include products and services that help businesses and individuals protect their assets and manage risks
• support the Product leads in management of their product line
• this includes supporting the assessment of the current environment and the balance of resources to deliver our agreed strategy
• about the role
• develop strategic planning processes and ensure business and functional projects reflect the business’s strategic priorities
• we’re also committed to making a positive difference for our colleagues and in the communities where we work and live
• lead Casualty Specific projects across products – Set up for Community of Practice, Development of Underwriting skills matrix, Tool/Rater development
• lead Reinsurance coordination for International Casualty
• lead, plan and schedule the UW learning sessions for the Broader UW community
• this role will work with marine leaders across functions and geographical teams on key strategic projects and manage their consistent execution
• manage timely execution of the business strategy and initiatives through coordination and leadership of various project workstreams
• ownership of the Casualty Underwriting University
• benchmark and monitor the execution of strategic plans against clearly laid out quantitative and qualitative criteria
• the position demands a high level of initiative, strategic thinker, good communicator, and autonomy to add value
• building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions
• co-ordinate with CUQ team, product leads and regional casualty management on the CUQ audit schedule, access support and troubleshooting during audits
• identify key performance metrics and lead cross functional teams to deliver the desired outcome
• these diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security
• development of service levels and key deliverables with the functional tams to ensure delivery of the agreed Marine functional requirements
• focus on KPI tracking for the regional teams, using CUO created dashboard for the basis of this tracking
• reporting to Global Head of Marine, this position is responsible for driving underwriting initiatives and building the capabilities to execute them, across product lines
• partner with underwriting teams across geographies to build capabilities to execute key strategic initiatives. Establish and review key strategic priorities and translate them into a comprehensive actionable strategic plan
• we encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs
• support CUO International presentations Support CUO with analysing and drawing conclusions from internal and external data
• research and develop M&A opportunities
• working with the Marine Leadership Team with accountability for the development, management and oversight of a Marine program of business improvement and budget initiatives aligned to the Global Specialty program of work
• coordination with Accenture over build out of new courses, administration of courses and working with product and regional managers for the continuous development of course material, pathway meetings with L&D, progress reporting to senior management, co-ordination with other product line Deans
• ability to move at pace and prioritise initiatives to ensure the maximum business benefit
• understand policies and procedures to alert teams to any changes and help to ensure alignment to the policies and procedures
• monitor progress to growth goals and proactively identify areas of opportunity
• act as the main point of contact with Operations or IT for business related topics, ensuring Casualty Business Requirements are collected, shared and implemented within cross LOB projects
• develop a deep understanding of the competitive landscape, from both a distribution and customer perspective, and then use it to build a product portfolio strategy
• cross Product coordination point for reporting, analysis, training, reporting and strategies to improve underwriting performance

Requirements

• A technical background in either Underwriting, Finance or Actuarial
• detailed knowledge and understanding of AIG’s strategies
• significant experience of successfully delivering strategy and change within large, commercial insurance organisations
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• proven people management and leadership skills
• experience of AIG processes
• knowledge of market segmentation, portfolio management, acquisition and distribution across global marine product lines
• proven ability to manage a broad range of stakeholders across organisation levels
• proven organisational skills with the ability to prioritise and manage multiple tasks
• highly collaborative approach across products and geographies
• excellent project, presentation and interpersonal skills are required to manage change across a complex, global matrix structure
• can demonstrate a background in developing and maintaining a broad network of contacts within AIG
• strong data and analytical skills are essential along with a good understanding of insurance portfolio management, reserving process and data systems
• ability to manage and influence in a matrix structure and across a wide geography
• strong influencing and stakeholder management skills, experience of working with senior global leadership teams
• proven Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams
• demonstrated ability to work autonomously and across product and function, leveraging capabilities within the company to advance the effort

Current offers for the position:

Responsibility

• answering customer calls in a timely and professional manner
• handling written correspondence from customers and responding to emails
• making outbound calls to customers as required
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• provide advice and liaise with medical service providers to coordinate medical assistance
• undertake retention calls aligned to the company's standards
• provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies
• an exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Agent within our Medical Assistance team
• handling customer complaints and driving a culture of continuous improvement
• we’re looking for self-motivated, customer centric individuals who want to grow their careers in a role that is incredibly rewarding and where every day is different
• provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances
• maintaining accurate and up-to-date records of customer interactions and transactions
• ensure all case handling is accurately documented in our system
• resolving customer issues in a timely and effective manner
• proactively handle escalated calls and ensure complaints are resolved
• working closely with other departments to deliver outstanding results and drive a culture of continuous improvement
• work towards targets and key performance indicators to achieve business objectives
• liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances
• proactively handle and log all complaints in line with our company complaints policy
• deliver agreed Key Performance Indicators to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements are met
• assist with the review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business
• proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, meeting FCA guidelines
• experience of contact centre and/or customer service environments, preferably in a regulated environment, along with previous administrative experience

Requirements

• excellent written and verbal communication skills
• A passion for delivering outstanding customer service
• fluent in Italian, both written and verbal
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• excellent verbal and written communication skills
• customer service experience
• strong problem-solving and decision-making skills
• ability to multi-task and prioritise workload to meet targets and deadlines
• ability to work well in a team-oriented environment
• good numeracy, literacy and attention to detail
• ability to work under pressure and meet tight deadlines
• good problem solving skills
• high level of attention to detail and accuracy
• experience in a customer service or call centre environment preferable but not essential
• 25 days annual leave, plus bank holidays, plus 5 bonus annual leave days in 2023
• we offer a competitive salary, flexible working, training, development opportunities, and a supportive and friendly work environment
• if you are interested in this exciting opportunity, please submit your CV and a cover letter highlighting your relevant experience
• customer service: 2 years
• A look at our Benefits
• we provide a variety of leaves for personal, health, family and military needs
• what can we offer you?
• for example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community

Current offers for the position:

Responsibility

• who we are
• american International Group, Inc
• is a leading global insurance organization
  Show more +18
• reviewing trial balance and identifying of issues
• reviewing balance sheet reconciliations and developing remediation plans
• working with the onshore and offshore teams to deliver AIG UK financial results for US GAAP and UK GAAP
• oversight and control of investment accounting activities
• work with internal stakeholders to drive internal and external reporting consistency, and timely resolution of issues
• building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions
• critically challenge the inputs and outputs to the close process to drive improvement
• these diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security
• ensure SOX compliance and identify opportunities to improve internal control environment
• participate in the department wide projects to improve existing processes
• what we're looking for
• part qualified accountant
• experience of working in financial services environment, preferably insurance
• investment experience desirable
• assist in the preparation of quarterly premium and loss analysis for internal and external stakeholders
• strong detailed analytical skills
• help ensure documentation maintained for key processes
• support the quarterly re-forecast and annual planning cycles

Requirements

• strong attention to detail
• good problem-solving skills
• proactive
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• proactive and self-motivated
• numerate and strong analytical skills
• able to communicate effectively with other teams/departments
• insurance experience required
• what we offer
• delivery focused
• good knowledge of financial processes and controls
• studying for an accountancy qualification
• we pride ourselves on helping our people develop and hone their professional skills throughout their careers
• good analytical skills
• A look at our Benefits
• our people are what make Talbot a market leading syndicate, so we are focused on creating a diverse, equitable and inclusive culture that helps us attract and retain great people
• 1-2+ years Lloyd’s market experience preferred
• we provide a variety of leaves for personal, health, family and military needs
• for example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community
• our employees have access to a broad range of best-in-class career development programmes, we run regular training courses and events throughout the year covering both technical and non-technical topics
• charitable giving is an important part of our culture too and we encourage people to give back to causes they care about, supporting them through our matched funding initiative and giving time off for volunteering
• strong written and verbal communication skills
• for example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community

Current offers for the position: