AEX RECRUITMENT Salary
UNIT A B & C HAYFIELD BUSINESS PARK BERRY LANE ASPLEY GUISE MILTON KEYNES MK17 8HS ENGLAND
TIN: 13367226
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Earnings on positions in AEX RECRUITMENT
AEX RECRUITMENT is looking for employees for positions:
helpdesk administrator
Working hours
- full-time | Temporary
Requirements
- minimum 1 year experience in a Facilities Maintenance helpdesk environment
- previous exposure to compliance documentation
- excellent communication skills, both written and verbal
- attention to detail and strong organisational skills
- excellent problem-solving and interpersonal skills
- A commitment to delivering exceptional customer service
- facilities management: 1 year
- customer service: 1 year
Education
- GCSE or equivalent
Responsibility
- collaborate with the Helpdesk Team to efficiently enter data into our specialist system, ensuring accuracy and completeness
- maintain and update records to facilitate invoicing and tracking of Service Level Agreements for facility management services
- promptly raise reactive jobs on our Facility Management System in response to customer requests or reported issues
- ensure that all necessary details and information are accurately captured to facilitate swift resolution
- support the team in scheduling engineers for service appointments and maintenance tasks
- coordinate with both clients and engineers to ensure efficient allocation of resources and adherence to schedules
- add compliance documents and related information to clients' accounts in our system
- as a Helpdesk Administrator, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction. You will address inquiries, resolve issues, and coordinate service requests
Earnings on positions in AEX RECRUITMENT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1600 £