AES SMART METERING

Responsibility

• we are looking for Solar Roofers to join our expanding team

Requirements

• solar: 2 years
• roofing: 2 years
• roofing: 1 year
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• valid CSCS, Driving license and able to pass a DBS is required

Benefits

• company car
• fuel card

Earnings for position roofer

Responsibility

• AES Smart are a meter equipment manager working on behalf of some of the biggest energy suppliers in the UK
• handling telephone and email enquiries from suppliers, customers and AES Field Services department
• managing and allocating the Field Service workflow
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• dealing with customer feedback and resolutions
• assisting the Team Leaders in scheduling and resource allocation
• at AES Smart we’re here to empower people to transition to cleaner energy and are on a mission to help people decarbonize their lives
• updating customer account and appointment information
• continuous monitoring of Field Service engineer’s appointment attendance and time management
• as a MEM, it is our responsibility to manage client meter points and the industry data alongside this, with one of our main activities being the installation of smart meters in domestic premises for our clients
• providing basic level technical and product knowledge to customers around the smart technology used
• due to this expansion, we are looking for highly motivated new team members to join us and are currently recruiting for a full-time Field Resource Administrator
• are you looking to start a career in customer services?
• as a Field Resource Admin, the purpose of the role is to manage customer and client queries, as well as overseeing the workflow for our Field Services department
• if so, then we have a great new opportunity for you
• however, as a result of our business growing, we have moved into other renewable energy areas such as electric vehicle charging points, solar panels and heat pumps
• we are actively looking for more people to help us make our vision a reality

Requirements

• customer service
• IT literate
• good organization and time management
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• multi-tasker and adaptable
• ability to handle pressure both internal and external in achieving SLA’s
• team player
• customer Service/Support experience from an office or call centre environment
• geographical/postcode knowledge of the UK
• experience using email applications
• good general IT knowledge
• working experience using MS applications, particularly with Word and Excel-? Customer relations experience, handling customer feedback and resolutions/complaints

Responsibility

• coordinate office activities and operations to secure efficiency and compliance to company policies
• manage phone calls and correspondence
• create and update records and databases
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• assist colleagues whenever necessary with administration tasks
• helping the trainer with administration tasks
• preparing applications for chosen authorities
• help with the administrative task of onboarding engineers
• apply for grants and manage applications
• coordinate with other departments
• proven experience as an office administrator, office assistant or relevant role with excellent organizational skills
• staff Diary Management

Requirements

• DARTFORD: reliably commute or plan to relocate before starting work

Benefits

• company car

Responsibility

• as a result of our business growing, we are happy to offer the following position
• with potential issues on installation day that may course a job not to complete
• deal Record any outstanding issues and follow them through to completion
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• process customer complaints to a satisfactory conclusion
• assist with the scheduling or return visits
• at AES Smart we’re here to empower people to transition to cleaner energy and are on a mission to help people decarbonize their lives
• identify engineer training needs
• AES Solar are a fast-paced installation service, working for multiple clients across the whole country. Working on both, domestic and commercial projects for some of the country’s largest energy suppliers
• process the installation paperwork, for quality and auditing purposes
• track completion of all paperwork and client requests for rectification of non-conformances
• regularly meet with clients to track performance and closeout any outstanding issues
• ensure the correct materials and labour are on site to complete works
• understand the scope of activity and the objectives of the business
• engage with a positive Health and Safety culture
• dealing with engineers on the phone, including conducting team meetings and 1-2-1 meetings including performance monitoring and review
• identifying training requirements
• liaise with managers on engineer behaviour, van usage customer training
• liaising with warehouse, Delivery & logistics
• any other reasonable request of the business

Responsibility

• ➢ Handling telephone and email enquiries from suppliers, customers and AES Field Services department
• ➢ Managing and allocating the Field Service workflow
• ➢ Dealing with customer feedback and resolutions
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• ➢ Assisting the Team Leaders in scheduling and resource allocation
• ➢ Updating customer account and appointment information
• ➢ Continuous monitoring of Field Service engineer’s appointment attendance and time management
• ➢ Providing basic level technical and product knowledge to customers around the smart technology used

Requirements

• ➢ Customer service
• ➢ IT literate
• ➢ Customer Service/Support experience from an office or call center environment
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• ➢ Good organization and time management
• ➢ Geographical/postcode knowledge of the UK
• ➢ Experience using email applications
• ➢ Multi-tasker and adaptable
• ➢ Working experience using MS applications, particularly with Word and Excel
• ➢ Good general IT knowledge
• ➢ Ability to handle pressure both internal and external in achieving SLA’s
• ➢ Customer relations experience, handling customer feedback and resolutions/complaints
• ➢ Team player