ACUMEN CLAIMS is looking for employees for positions:
claims handler
Working hours
full-time
Salary
salary
Requirements
cert CII/Cert CILA or similar insurance certification
cert CII or similar insurance certification
project Management experience
experience of handling MD & BI insurance claims from 100k- 500k
resilience
planning and organisation
flexibility
integrity
Responsibility
create the initial file information on computer for new instructions, distributing and updating as required throughout the claim lifecycle
to ensure compliance with all company policies and procedures and Health and Safety legislation
ensure compliant usage of IT system
promote company ethos/culture
log complaints, manage and monitor resolution following client processes
book appointments between company personnel and clients/building occupants/contractors, e.g. book survey appointments
create new claims received on our claims management system, make initial contact calls to policyholders and to ascertain all relevant information that we require to make sure our repair partner contractor’s surveyors or project managers survey all the damage that the policyholder informed us of on our initial contact call
create new claims received on our claims management system, make initial contact calls to th customer to understand their needs and direct the customer thorugh the next steps of the reapir and validation process
network manager
Salary
salary
Requirements
proven track record of managing suppliers preferably within the insurance industry
strong strategic thinking and problem-solving skills
excellent negotiation and communication abilities
ability to work independently and manage multiple tasks effectively
experience with supply chain management software and tools
willingness to travel frequently as required
supply Chain Management: 3 years
insurance or Construction: 3 years
Responsibility
oversee and manage relationships with Acumen suppliers, ensuring they meet contractual obligations and performance standards
develop and implement procurement strategies that align with the company’s objectives
negotiate contracts and agreements with suppliers to secure advantageous terms
monitor supplier performance and implement improvements as necessary
ensure compliance with industry regulations and standards
collaborate with internal stakeholders to understand their needs and requirements
conduct regular market analysis to stay informed about industry trends and supplier capabilities
travel frequently to meet with suppliers and stakeholders, including regular visits to Acumen HQ in Nottinghamshire
surveyor
Requirements
membership of CIOB or equivalent professional body
strong background in domestic and commercial building claims validation and project management
technical Expertise: Extensive experience in building pathology, building claims, damage assessment, project management, and reinstatement work
communication: Strong verbal and written communication skills, with the ability to write detailed reports
resilience and Adaptability: Ability to work under pressure, handle complex claims, and work additional hours during busy periods
Responsibility
the successful applicant will have the opportunity to work with a range of stakeholders including policyholders, insurers, brokers, freeholders, leaseholders, tenants and supply chain to manage claims effectively and efficiently
claims Handlers
repair Design: Create repair methodologies that minimise disruption and align with the customer’s needs and claim cost
compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation
initial Assessment: Conduct site assessments
loss Adjusters
claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope
claim Support: Provide technical support to claims handlers and other team members as required
building surveyor
Requirements
membership of CIOB or equivalent professional body
strong background in domestic and commercial building claims validation and project management
technical Expertise: Extensive experience in building pathology, building claims, damage assessment, project management, and reinstatement work
communication: Strong verbal and written communication skills, with the ability to write detailed reports
resilience and Adaptability: Ability to work under pressure, handle complex claims, and work additional hours during busy periods
Responsibility
the successful applicant will have the opportunity to work with a range of stakeholders including policyholders, insurers, brokers, freeholders, leaseholders, tenants and supply chain to manage claims effectively and efficiently
claims Handlers
repair Design: Create repair methodologies that minimise disruption and align with the customer’s needs and claim cost
compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation
initial Assessment: Conduct site assessments
loss Adjusters
claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope
claim Support: Provide technical support to claims handlers and other team members as required
contracts manager
Trade
loading and Stocking
Loading and Stocking
Working hours
full-time
Salary
salary
Responsibility
you may also agree settlement with the customer and record all activities on our systems
main Job Responsibilities / Functions
to ensure compliance with all company policies and procedures and Health and Safety legislation
speak to policyholder for additional information if required
ensure compliant usage of IT system
make policy liability decision using all available information, including use of online information
promote company ethos/culture
you will be required to update our claim management system of both costs and next steps
Requirements
resilience
planning and organisation
flexibility
integrity
specialist knowledge- ability to scope buildings damage. Insurance knowledge
business focus
communication - with customers, clients and contractors