ACT CREDIT MANAGEMENT is looking for employees for positions:
developer
Working hours
full-time | Temporary | Contract
Responsibility
this is a 6 month contract to focus on two key projects
development of CRM system with support from external contractors
project lead on database migration
Salary
salary
Education
bachelor's
Requirements
bachelor’s degree in information technology or computer science
strong knowledge and experience with SQL, Database Reporting is essential
ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job
information Technology: 5 years
job Types: Full-time, Fixed term contract, Temp to perm
development manager
Working hours
full-time | Permanent
Responsibility
development of CRM system with support from external contractors
project lead on database migration
maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
handle business-critical IT tasks and systems administration
maintain licences and upgrade schedules
track and maintain hardware and software inventory
provide technical support to all employees
resolve any IT issues in real time, providing problem resolution end-to-end
Salary
salary
Education
bachelor's
Requirements
bachelor’s degree in information technology or computer science
five or more years of experience in IT management
good knowledge of operating systems and Active Directory, current equipment and technologies, backup and recovery procedures, and systems performance monitoring
strong knowledge and experience with SQL, Database Reporting, Office 365, Azure, and Cloud solutions
information Technology: 3 years
ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job
job Types: Full-time, Permanent
operations manager
Working hours
full-time | Permanent
Salary
salary
Requirements
good level of general education to GCSE’s or GNVQ/NVQ qualification or equivalent
at least 3 years experience working as a Team Leader within a collections or call centre environment is desirable
knowledge of collections industry, including FCA, CSA, and TCF guidelines would be advantageous
team Leader / Manager: 3 years
debt collection: 3 years
Responsibility
conduct monthly 1-2-1 performance reviews with direct reports
client services manager
Working hours
full-time
Salary
salary
Requirements
strong customer service / sales background
excellent interpersonal skills and ability build strong relationships with clients
ability to prioritise workload, to be organised and efficient
capable of working methodically and meticulously
conscientious approach with attention to detail and accuracy
ability to deliver sales pitches and presentations to an audience
client Support: 3 years
Responsibility
improve Clients service procedures, policies, and standards for the organisation
administrator
Working hours
full-time
Salary
salary
Requirements
experience in an administrative role
excellent MS Office skills
excellent typing speed
meticulous with excellent attention to detail
strong numeracy skills
strong communication skills and able to communicate professionally, effectively and clearly
self-motivated with the ability to work on their own initiative
ability to prioritise work to meet deadlines
account manager
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Requirements
driving licence essential
excellent interpersonal skills
excellent business intelligence and business acumen
highly organised with excellent attention to detail and the ability to adhere to strict deadlines
account management: 4 years
field sales: 4 years
minimum of 4 years+ customer service /sales background
Responsibility
maintaining a CRM database of your customers
ensuring that our clients are contacted and visited on a regular basis and provided with reports to monitor performance
accounts administrator
Working hours
full-time
Salary
salary
Responsibility
adding daily transactions to an in-house database
checking daily transactional reconciliations match and are accurate
dealing with inbound emails
distributing company voicemails and post
updating data in our in-house database, including gone away mail
managing trace instructions and updating returned data
small amount of Credit Control & dealing with invoice queries
Requirements
experience in an administrative role
proficient in MS Office and other IT systems
excellent typing speed
meticulous with excellent attention to detail
strong numeracy skills
strong communication skills and able to communicate professionally, effectively and clearly
self-motivated with the ability to work on their own initiative
ability to prioritise work to meet deadlines
contact centre advisor
Working hours
full-time
Salary
salary
Responsibility
inbound & outbound calls - listening & questioning skills, empathy, building rapport
offering solutions to help customers’ financial situations
assessing a customer’s affordability
identifying & assisting vulnerable customers
taking payments and setting up affordable payment plans
updating customer accounts whilst speaking on the phone
Requirements
telephone based customer service: 2 years
dealing with volume telephone calls : 2 years
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
managing a portfolio of consumer accounts
collecting overdue consumer debts
listening to customers and working with them to resolve their outstanding accounts
dealing with account queries and managing a large volume of emails
call centre agent
Working hours
full-time | Permanent
Salary
salary
Responsibility
ACT Credit Management Ltd are a fast-growing collections agency based in Glasgow City Centre and are looking to add Customer Engagement Agents to our team
ACT Credit Management Ltd are a fast-growing collections agency based in Glasgow City Centre and are looking to add Customer Engagement Agentsto our team
ACT Credit Management Ltd are based in Glasgow City Centre, and are recruiting 2 Customer Engagement Agents to join our growing team
this is an exciting opportunity to join our company at a time of exponential growth and there will be several opportunities for training and development
you will be responsible for recovering and resolving overdue debts which are owed to our clients, in a compliant and ethical manner
recovering and rehabilitating overdue debts in a sensitive and ethical manner
Requirements
experience of working within a Collection/ Credit Control role or call centre experience is desirable
experience of working within a Collection/ Credit Control role or call centre experience is desirable but not essential
good level of general education to GCSE’s or GNVQ/NVQ qualification or equivalent
knowledge of collections industry, including FCA, CSA, and TCF guidelines would be advantageous
experience of working within a Collections or Credit Control role or call centre experience is desirable
A good level of education such as National 5’s, GCSE’s, SVQ’s etc
knowledge of the collections industry, including FCA, CSA, and TCF guidelines would be advantageous