ACS SYSTEMS UK Salary
ACS HOUSE OXWICH CLOSE BRACKMILLS NORTHAMPTON NN4 7BH
TIN: 02988060
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Earnings on positions in ACS SYSTEMS UK
ACS SYSTEMS UK is looking for employees for positions:
field engineer
Responsibility
- this will be including support our customers with requests and incidents remotely and on site
- job Role Responsibilities
- provide 1st - 3rd line technical support for all customers
- ensure customer incidents are resolved as quickly as possible
- take responsibility and exceed department Service Level Agreements
- as a Field Engineer, you will be responsible for assisting in Field Team Leader in overall operation & support for our customers
- additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operation
- provide technical guidance to the helpdesk team and field engineers
Requirements
- experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable
- relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc
- industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable
- minimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications. Ideally this would have been gained within a field role
- proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations