ACORA Salary
ACORA HOUSE ALBERT DRIVE BURGESS HILL RH15 9TN
TIN: 02348923
ACORA
Earnings on positions in ACORA
ACORA is looking for employees for positions:
it technician
Working hours
- full-time | Permanent
- full-time
Benefits
- laptop
Language
- english
Responsibility
- 1st Line case management
- answering telephone calls from customers with technical problems and queries
- raising cases from emails received into the department and from the proactive monitoring system
- attending customer premises when required
- creating and updating Knowledge Base Articles
- you will be responsible for the installation and documentation of IT systems and networks for small works projects working both at the office and customer sites, whilst ensuring customer communication and satisfaction is upheld
- you will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site, as efficiently and professionally as possible
- activities include but are not limited to, Laptop and Computer Deployment, Printer Setups, assistance to larger project work, Office 365 and telephony deployments, collaborating with internal teams whilst understanding customer needs and ensuring successful delivery of projects
Requirements
- at least 3 years’ experience working within an internal or outsourced IT department
- achieving all relevant KPIs
- knowledge of current Microsoft Operating Systems
- ensuring all calls are documented and case notes up to date at all times
- knowledge of Microsoft 365
- ensuring cases are raised from emails and/or proactive monitoring within our SLA
- understanding of IP based networks