ACE INFOTECH SOLUTIONS Salary
22 THE ROOKERY GRAYS RM20 3HB ENGLAND
TIN: 13982516
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Earnings on positions in ACE INFOTECH SOLUTIONS
ACE INFOTECH SOLUTIONS is looking for employees for positions:
it support technician
Education
- bachelor’s degree or equivalent practical experience
Requirements
- strong analytical and troubleshooting skills
- strong problem-solving skills and attention to detail
- experience with application monitoring tools and helpdesk ticketing systems
- excellent verbal and written communication
- proficiency in monitoring tools and ticketing systems
- excellent communication and customer service skills
- knowledge of CRM systems, SAP modules, or BI tools like Power BI or Tableau
- working knowledge of CRM, SAP, or BI platforms
Responsibility
- monitor and Support Applications: Provide proactive monitoring of business applications, including CRM, SAP, and BI systems, ensuring high availability and performance
- troubleshooting and Issue Resolution: Diagnose and resolve technical issues reported by clients in a timely and effective manner, escalating when necessary
- client Communication: Maintain open communication with clients to understand and address their IT needs, delivering excellent customer service
- documentation: Maintain accurate records of incidents, solutions, and technical documentation for ongoing client support
- accurately log incidents, fixes, and maintain technical documentation
Earnings on positions in ACE INFOTECH SOLUTIONS
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
3333 £