ABOBATOO LIFE Salary - Salary Report

3 the last 109 days, recently 2023-09-22

handle inbound and outbound customer calls professionally and efficiently
handle inbound customer calls professionally and efficiently
provide exceptional customer service by addressing inquiries in a timely manner, resolving issues and providing appropriate solutions
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maintain accurate and detailed customer records using our CRM system
collaborate with external and internal teams to ensure prompt and effective resolution to customer automotive or replacement key issues
follow company policies and procedures to ensure compliance and customer satisfaction
continuously strive to meet and exceed individual and team performance targets with our sales through service approach

previous experience in customer service or call centre environment is essential
excellent verbal and written skills
strong active listening skills with the ability to empathise and understand the customer needs
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exceptional problem-solving and decision-making abilities
proficiency in using computer systems, whilst on the phone to the customer
ability to multitask, prioritise and manage time and workload effectively in a fast-paced environment
flexibility to work various shifts [as stated above] including early mornings, evenings, weekends, and bank holidays
customer service: 1 year

MEARS GROUP PLC	3121 £	2333 £ 3121 £
DAVIES RESOURCING	2900 £	2333 £ 3121 £
MICHAEL PAGE	2800 £	2333 £ 3121 £
CANDIDATE SOURCE	2750 £	2333 £ 3121 £
LEWIS PAIGE RECRUITMENT	2720 £	2333 £ 3121 £
TRIUMPH CONSULTANTS	2533 £	2333 £ 3121 £
TRAVEL TRADE RECRUITMENT	2500 £	2333 £ 3121 £
CHERRY PICK PEOPLE	2500 £	2333 £ 3121 £
AIRBRIDGE INTERNATIONAL AGENCIES	2333 £	2333 £ 3121 £
CONTACT POINT RESOURCING	2333 £	2333 £ 3121 £

assist-U [a trading style of Abobatoo] provides emergency vehicle recovery services and breakdown assistance across the UK
monitor call centre metrics, including call volume, dialler performance, average handling time, first call resolution and customer satisfaction
take necessary action to meet and exceed all KPIs
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set clear expectations with customers and team members
conduct regular performance evaluation, provide constructive feedback, and develop action plans to support individual and team growth
ensure adherence to company policies, procedures, and quality standards
collaborate with external and internal teams to ensure prompt and effective resolution to customer automotive or replacement key issues
lead and manage a team of call centre agents, providing guidance, support, feedback and coaching to enhance overall team performance to achieve targets
collaborate with other departments to address customer escalations, resolve complex issues, and implement continuous improvements initiatives
we are seeking a highly skilled and motivated Call Centre Team Manager to oversee our dynamic and fast-growing team to drive performance to new heights
the successful candidate will be the first point on contact for our call centre agents and will be responsible for managing a successful team performance

proven experience as a Call Centre Team Manager or similar leadership role in a fast-paced call centre
strong leadership and people management skills
must have the ability to motivate, inspire and develop teams
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excellent communication and interpersonal skills, with the ability to interact effectively at all levels
professional phone etiquette
strong organisational skills
demonstrated knowledge of call centre operations, including call handling techniques, customer service strategies and quality management
ability to adapt to changing priorities, handle multiple tasks simultaneously and meet deadlines in a fast-paced environment
familiarity with call centre diallers, software and CRM systems is essential
call Centre Management: 1 year
customer Service: 1 year
A commitment to delivering exceptional customer service and fostering a positive work culture
flexibility to work various shifts [as stated below] including early mornings, evenings, weekends, and bank holidays

DELTRA RECRUITMENT	12000 £	5208 £ 12000 £
TXM RECRUIT	6250 £	5208 £ 12000 £
ERNEST GORDON RECRUITMENT	6250 £	5208 £ 12000 £
BIS HENDERSON	5708 £	5208 £ 12000 £
FIRST RECRUITMENT SERVICES	5666 £	5208 £ 12000 £
JONATHAN LEE RECRUITMENT	5440 £	5208 £ 12000 £
JAMIESON CLARK	5416 £	5208 £ 12000 £
BCA	5416 £	5208 £ 12000 £
SANDERSON	5362 £	5208 £ 12000 £
HIGHFIELD PROFESSIONAL SOLUTIONS	5208 £	5208 £ 12000 £

you will receive a number of prequalified leads from potential customers to discuss their Life Insurance requirements
there is NO COLD CALLING
you will discuss policy needs by undertaking a thorough fact find over the telephone, whilst always taking a consultative approach
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you will provide advice on regulated Life Insurance Products
convert leads into Sales
you will be required to meet monthly KPIs
you will be expected to identify and pursue opportunities for cross-selling products to generate business and increase profitability
provide a valued service
you will carry out administrative duties [This is minimal, as we have an administrative team that offers full support]
always adhere to FCA rules and regulations. A high standard of compliance is of the utmost importance

you will be joining our already established and successful sales team
first class verbal communication skills as this is a telephone based role
exceptional customer service skills
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drive and tenacity to meet and exceed targets and show a hunger for bonus
you must have sales experience with a proven track record or working within a target orientated environment
must have experience in Insurance industry, preferably within protection
CII Qualified or Insurance related qualification [Desired but not essential]
must be well organised and be able to work under pressure within a target driven environment

ABOBATOO LIFE