ABOBATOO LIFE Salary
3 AXIS COURT MALLARD WAY SWANSEA VALE SWANSEA SA7 0AJ
TIN: 09076502
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Earnings on positions in ABOBATOO LIFE
ABOBATOO LIFE is looking for employees for positions:
centre manager
Working hours
- full-time | Permanent
Responsibility
- assist-U [a trading style of Abobatoo] provides emergency vehicle recovery services and breakdown assistance across the UK
- monitor call centre metrics, including call volume, dialler performance, average handling time, first call resolution and customer satisfaction
- take necessary action to meet and exceed all KPIs
- set clear expectations with customers and team members
- conduct regular performance evaluation, provide constructive feedback, and develop action plans to support individual and team growth
- ensure adherence to company policies, procedures, and quality standards
- collaborate with external and internal teams to ensure prompt and effective resolution to customer automotive or replacement key issues
- lead and manage a team of call centre agents, providing guidance, support, feedback and coaching to enhance overall team performance to achieve targets
Requirements
- proven experience as a Call Centre Team Manager or similar leadership role in a fast-paced call centre
- strong leadership and people management skills
- must have the ability to motivate, inspire and develop teams
- excellent communication and interpersonal skills, with the ability to interact effectively at all levels
- professional phone etiquette
- strong organisational skills
- demonstrated knowledge of call centre operations, including call handling techniques, customer service strategies and quality management
- ability to adapt to changing priorities, handle multiple tasks simultaneously and meet deadlines in a fast-paced environment