customer service administrator
Responsibility
- communicating with our customers over email and our social media platforms
- ability to think creatively and be happy to be involved in creating TikToks and Instagram reels in house
- creating and scheduling engaging content for Instagram and Facebook
Show more +7 - help with returns and customer communication via our web chat
- assisting the Marketing Manager with outreaching to influencers each month along with consistent research of appropriate brands to collaborate with
- managing & developing our Facebook community page and brand ambassadors, creating engaging content for both groups
- create a wholesale brochure for our new collections
- assist with copywriting product descriptions and social media captions
- assist with the development and execution of the seasonal blog plan
- to help manage & promote our Depop seconds & samples outlet
Requirements
- excellent written and verbal communication skills
- experience or have an interest in influencer marketing, social media & keeping ahead of all new social platforms and trends
- knowledge of Instagram, TikTok, Facebook Canva & other creative apps
Show more +5 - A passion for social media with a creative approach to engaging online audiences
- self-motivated, enthusiastic, and confident with a can-do attitude
- able to take direction and have a desire to develop and learn skills within the role
- an eye for detail and accuracy with a high standard of organisation skills
- A genuine interest and understanding of our brand, products and customers
Salary in other companies in the position customer service administrator
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