4X4 VEHICLE HIRE Salary
UPPINGS FARM BUCKINGHAM ROAD AYLESBURY HP22 4DR
TIN: 07541529
4X4 VEHICLE HIRE Premium profile inactive Premium profile inactive
Earnings on positions in 4X4 VEHICLE HIRE
4X4 VEHICLE HIRE is looking for employees for positions:
customer service representative
Working hours
- full-time | Permanent
Benefits
- company car
- service car
Education
- GCSE or equivalent
Responsibility
- input data into our booking system accurately, including client information, vehicle details, rental rates, and payment information
- collaborate with our rental agents and other support staff to ensure customer satisfaction and retention
- educate customers on company policies, rental procedures, and other related information
- maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and resolutions
- address and resolve customer complaints in a professional and timely manner, escalating issues to senior management when necessary
- provide outstanding customer service to our clients by answering their inquiries, addressing their concerns, and resolving any issues that may arise during the rental process
- collaborate with other departments, such as Operations and Sales, to ensure smooth operations and an excellent customer experience
- utilize our car booking system to coordinate pick-ups and drop-offs, ensuring that vehicles are ready for customers at their designated locations and times
Requirements
- A customer-focused attitude, with a passion for delivering exceptional service and support to clients
- proficiency in using booking systems and related software
- ability to work in a fast-paced environment and manage multiple tasks simultaneously
- strong problem-solving skills, with the ability to think creatively and develop solutions to complex issues
- A team player who can work collaboratively with others to achieve common goals
- previous experience in customer service, preferably in the car rental industry, is an advantage
- excellent communication skills, both written and verbal, with a strong ability to listen actively and respond appropriately to customer inquiries and concerns
- customer service: 1 year