1ST LINE DEFENCE

Responsibility

• once approvals are gained, obtaining payment dates in writing from our clients
• sending warning letters to any seriously overdue accounts
• liaising with the Operations Manager and Legal Contracts Advisor on post invoiced disputes to resolve amicably and swiftly
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• escalating problematic overdue accounts to your direct line manager
• liaising with the Legal Contracts Advisor and evidencing information required if a claim submitted to recover overdue accounts
• confirming sales invoices have been received into the correct hands and approvals are being progressed to ensure invoices are paid on time
• monitoring client credit limits to ensure minimal financial risk to the business
• liaising with our credit insurance broker to assess, maintain and gain client credit limits
• chasing sales invoices that have gone beyond our payment terms by telephone and email and updating Sage with a clear audit trail of the communication between us and the client
• reporting to our credit insurance broker any seriously overdue accounts and providing information to their debt collection team
• raising clients with high risk credit to MD for decisions on managing a credit facility
• key Skills

Requirements

• excellent and confident telephone manner
• high level of professionalism
• excellent written and oral communication skills
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• the ability to work independently and as part of a team
• A team player, providing support during colleague absences to ensure all deadlines are met
• high attention to detail
• proactive working style with a can do attitude
• credit control: 1 year
• accounting: 1 year
• ability to multi-task effectively and efficiently, in a busy environment where re-prioritization may be required
• willingness to work on wider initiatives outside of Finance to drive improvements

Earnings for position credit controller

Responsibility

• research and write Preliminary and Detailed UXO Risk Assessments
• produce written project reports to deadlines and manage own timescale for report production
• ensure all approved Suppliers meet company policy requirements prior to approval
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• historical research as required for active projects and as background to site works
• electronically file all documentation relating to client contracts and approved suppliers contracts in a centralised Information Management System
• client liaison to ensure that their requirements for the report and scope are understood and provide updates to clients
• maintaining, updating and improving department historic databases and mapping
• liaison with legal team for advice and escalation if required
• record and track stages of review and status of all client and supplier contracts received into the business until final sign off has been obtained using CRM system and Approved Supplier Log
• liaison with Insurance Broker in relation to coverage information and collateral warranty reviews where required
• full review and negotiation of client or supplier contracts with effective use of track changes and comments to ensure accurate audit trail
• reviewing and working with senior Management to resolve client or supplier disputes or complaints
• identify historical information resources and organising visits to obtain all required information - which may include visits to local and national archives nationwide
• communicating commercial and operational requirements of any contract to Project Consultants and Project Management team to ensure absolute awareness of the company’s contractual obligations
• record and track submission of PQQ’s and renew any that may expire each year
• liaise with key internal stakeholders and clients to prepare and finalise contracts for services in accordance with Company policy and prepare documents for signature
• carrying out audits and compliance of contracts

Requirements

• law Graduate essential
• experience in the construction industry advantageous
• attention to detail with a thorough and methodical approach
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• strong communication skills
• proficient at proof-reading and touch-typing
• ability to be a good team-player
• ability to work independently and use initiative

Earnings for position researcher

Responsibility

• responsible for the performance of the sales team
• dealing with new incoming project enquiries, understanding the client’s requirements and offering a high level of consultancy to suit their needs
• overseeing the training and development of the team
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• identifying the client’s needs and matching them with the appropriate services the company offer to suit the client’s project
• allocation of enquiries and tenders
• recording and maintaining project information within the CRM system and ensure it is up to date at all times
• coordination of complex tender submissions
• generation of client quotations for a variety of services using a bespoke CRM system
• implement, monitor and ensure KPI’s are met
• carryout follow ups calls post quotation within appropriate timescales as outlined in department processes
• responsible for strategic planning with SMT
• build rapport with key decision makers and develop and maintain long term working relationships
• oversee and manage the company’s supply chain
• act as the primary point of contact for portfolio of projects from enquiry stage to post sale commercial completion
• assist with the writing and implementation of company procedures
• managing the client’s expectations and navigating the client from enquiry stage, through quotation, agreement and sale, and finally to completion
• carry out sales analysis and present findings to SMT
• carry out contract reviews and negotiations from issue to completion
• responsible for making high-risk client calls in order to negotiate preferred payment terms
• maintain awareness of department revenue targets and ensure contribution to achieving revenue goals
• supporting operational project management with commercial aspects of live works
• attend department meetings and contribute to department objectives and opportunity for improvement
• working in close partnership with the Operations Manager on pipeline and live projects
• arranging client meetings and conference calls for senior technical team members to attend
• reporting to the Managing director the Sales Manager will be responsible for the entire Sales team consisting of Project Consultants to ensure the smooth operations of the Sales team as well as consulting on high value projects to assist in the revenue growth of the business
• undertake continual training for consultancy and technical industry knowledge
• assist Operations in investigating and resolving client disputes
• root cause analysis of non-compliance to process and implementing corrective action
• conduct all duties in compliance with the company values and standards at all times

Earnings for position sales manager

Responsibility

• supporting and developing the team in line with company objectives
• dealing with new incoming project enquiries, understanding the client’s requirements and offering a high level of consultancy to suit their needs
• monitoring and managing the CRM system to ensure the team are completely up to date with the administration of projects
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• identifying the client’s needs and matching them with the appropriate services the company offer to suit the client’s project
• work with Senior Management Team in Sales Managers absence as and when required
• recording and maintaining project information within the CRM system and ensure it is up to date at all times
• uphold ISO and Compliance standards as well as root cause analysis when required
• generation of client quotations for a variety of services using a bespoke CRM system
• allocation of enquiries and tenders to team members
• carryout follow ups calls post quotation within appropriate timescales as outlined in department processes
• build rapport with key decision makers and develop and maintain long term working relationships
• act as the primary point of contact for portfolio of projects from enquiry stage to post sale commercial completion
• managing the client’s expectations and navigating the client from enquiry stage, through quotation, agreement and sale, and finally to completion
• carry out contract reviews and negotiations from issue to completion
• maintain awareness of department revenue targets and ensure contribution to achieving revenue goals
• attend department meetings and contribute to department objectives and opportunity for improvement
• arranging client meetings and conference calls for senior technical team members to attend
• undertake continual training for consultancy and technical industry knowledge
• conduct all duties in compliance with the company values and standards at all times

Earnings for position cover supervisor

Responsibility

• responsible to: Operations supervisor
• carry out operational inductions and training for ground staff, including sending HR email and follow up induction process at head office

Requirements

• excellent communication and interpersonal skills
• strong time management skills and the ability to prioritise their workload and multi-task effectively
• A methodical approach to planning workloads with problem-solving skills
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• ability to work under pressure and complete tasks to tight deadlines
• excellent computer skills including expert spreadsheet and data management skills

Earnings for position scheduler