ZENZERO SOLUTIONS is looking for employees for positions:
service technician
Working hours
full-time
Requirements
25 days holiday, increasing with length of service to a maximum of 30 days
enhanced maternity, adoption and paternity pay
enhanced pension contributions
excellent learning and development opportunities and a culture of coaching and mentorship
private medical insurance after successful completion of the probationary period
generous contractual sick pay scheme
referral bonus schemes
salary sacrifice schemes including Electrical Vehicles, Bike to Work and Technology Scheme
technical engineer
Working hours
full-time
account manager
Working hours
full-time
Requirements
bachelor’s degree preferred
experience in a complex sales and account management capacity
experience in the IT and Managed Services industry
Responsibility
actively pursue relationships with the existing customer base
plan and execute direct marketing and sales activities to achieve and develop sales of services within the customer base
provide timely and accurate response to customers’ required proposal and/or bid requests
propose and present new solutions, promoting Zenzero and the products and services that are offered
follow up on all sales leads and requests in a timely and effective manner
meet or beat sales targets
prepare an annual sales and account management plan and consistently refine throughout the year, usually on a quarterly basis
maintain CRM activities, opportunities and forecasting
systems engineer
Working hours
full-time
Responsibility
building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
this may include working customer’s sites for longer periods of time
when not visiting customer sites you will be working from a Zenzero office and provide general support services
ensuring Field Services fulfil all KPIs
visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Technical Delivery Team
ensuring the Zenzero knowledgebase is up to date
Requirements
we are looking for people that can demonstrate the required technical and customer services skills therefore the following experience is advantageous…
working for a Managed Services Provider
knowledge and technical understanding of Microsoft 365 and general business IT systems
experience in using ConnectWise Manage or another ITSM tool
ability to demonstrate excellent troubleshooting skills
ability to demonstrate strong team working and team leadership skills
operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
service engineer
Language
english
Responsibility
the Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients
answer phone calls from end-users and working to resolve issues, on first contact, where possible
you will provide exceptional standards of support to customers, across a variety of products, services and platforms
work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat
communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards
ensure appropriate adherence to performance targets including KPIs and SLAs
work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers
you will work with the Lifecycle Coordinator and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience
Requirements
pluralsight Foundation role at Average, or above
foundation level Microsoft certification, or equivalent
this role requires that you demonstrate the interpersonal and communication skills require to perform the role
this role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification
