systems engineer
Responsibility
- building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
- visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
- providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
Show more +8 - this may include working customer’s sites for longer periods of time
- when not visiting customer sites you will be working from a Zenzero office and provide general support services
- ensuring Field Services fulfil all KPIs
- visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Technical Delivery Team
- ensuring the Zenzero knowledgebase is up to date
- completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other teams and third parties when needed
- ensuring Field Services achieve SLAs
- you may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero
Requirements
- we are looking for people that can demonstrate the required technical and customer services skills therefore the following experience is advantageous…
- working for a Managed Services Provider
- knowledge and technical understanding of Microsoft 365 and general business IT systems
Show more +4 - experience in using ConnectWise Manage or another ITSM tool
- ability to demonstrate excellent troubleshooting skills
- ability to demonstrate strong team working and team leadership skills
- operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Salary in other companies in the position systems engineer
| JEFFERSON WELLS | 12800 £ | 8500 £ 12800 £ |
| ROBERTSON SUMNER | 11200 £ | 8500 £ 12800 £ |
| MCGREGOR BOYALL CONSULTING | 10014 £ | 8500 £ 12800 £ |
| SANDERSON RECRUITMENT PLC | 10000 £ | 8500 £ 12800 £ |
| TECHNICHE GLOBAL | 9790 £ | 8500 £ 12800 £ |
| UNDERSTANDING RECRUITMENT | 9062 £ | 8500 £ 12800 £ |
| ESSENTIAL EMPLOYMENT | 9000 £ | 8500 £ 12800 £ |
| KITE HUMAN CAPITAL | 8750 £ | 8500 £ 12800 £ |
| LINE UP AVIATION | 8533 £ | 8500 £ 12800 £ |
| REED PROFESSIONAL SERVICES LLP | 8500 £ | 8500 £ 12800 £ |