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Estimated salary
£ 1916
Median salary at YOURS CLOTHING
£ 1666Lowest salary
£ 2434The average salary
£ 4480Highest salary
Do you believe that workers at YOURS CLOTHING are paid fairly?
YOURS CLOTHING is looking for employees for positions:
customer service adviser
customer service adviser
purchase ledger
retail sales advisor
copywriter
buyer
sales adviser
store manager
retail manager
supervisor
Working hours
full-time
Language
english
Responsibility
what is the role
protecting and enhancing revenue through delivering first class, timely customer service from all methods of customer contact
what you will do
message handling within agreed current service level delivering first-time resolution for customer queries in line with policies & procedures
return communications with customers within agreed timescales to ensure full resolution of customer queries and issues
investigating and escalating customer issues when appropriate to enable effective resolution and continuous improvement
working within a busy, vibrant department this role will encompass all aspects of ‘Front Line Customer Service’, including complaint handling, problem solving and management of online customer reviews
utilising available systems for tracking, information gathering, troubleshooting and communication