YORKSHIRE TECH in Harrogate Salary
WINDSOR HOUSE CORNWALL ROAD HARROGATE HG1 2PW UNITED KINGDOM
TIN: 08499572
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Earnings on positions in YORKSHIRE TECH
YORKSHIRE TECH is looking for employees for positions:
it support technician
Working hours
- full-time
Salary
- salary
Education
- GCSE or equivalent
- BA/BS in computer science or a related field preferred but not required
- 2 years of IT or related experience
- own car plus full clean UK driving license is preferred but not required
Responsibility
- improve customer service, perception and satisfaction
- fast turnaround of customer requests
- ability to work in a team and communicate effectively
- escalate service requests that require engineer level support
- responsible for entering time and expenses in HaloPSA as they occur
- enter all work as service tickets in HaloPSA
- research solutions for clients and send out quotes
- act as a Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Requirements
- advanced understanding of operating systems, business applications, printing systems, and network systems
- diagnosis skills for technical issues
- ability to multi-task and adapt to changes quickly
- ability to work unsupervised at home
- IT Support: 2 years
- to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- service awareness of all organisation’s key services for which support is being provided
- understanding of support tools, techniques, and how technology is used to provide services