it support technician
Responsibility
- it is a varied role dealing with numerous customers and systems on a daily basis
- provide IT support to our customers remotely and occasionally onsite
- liaise with our customers regarding their support tickets and keep them updated
Show more +6 - manage your daily workload using our ticketing system
- take customer calls and raise support tickets
- ensure that support tickets are dealt with in accordance with our customer service level agreements
- we are currently looking for an individual with strong Windows desktop and Office 365 skills to join our IT Support Team, who provide end-user IT support to our customers
- the ideal candidate would be a good IT problem solver who enjoys working with end users to resolve their IT related issues
- the working hours would be 9am to 5pm Monday to Friday and 1 Saturday per month. Our Office hours are 8:30am to 6pm, so there could be an element of flexibility in start and finish times, if required for the right candidate
Requirements
- strong and methodical problem-solving skills
- strong communication skills
- A customer service focused approach to supporting customers
Show more +9 - ability to understand and explain problems to users
- A well-rounded understanding of the Windows operating system and troubleshooting
- A good understanding TCP / IP and Ethernet Networking
- technical support: 1 year
- customer service: 1 year
- A good working knowledge of routing and firewall equipment
- able to work as part of a team and autonomously
- some experience with Apple MacOS and iOS would be preferable
- some experience with Linux and Android would be preferable
Salary in other companies in the position it support technician
| NEXUS SPECIALIST RECRUITMENT | 5200 £ | 3333 £ 5200 £ |
| HAYS RECRUITMENT SERVICES | 5000 £ | 3333 £ 5200 £ |
| DIGITAL UK APPOINTMENTS | 5000 £ | 3333 £ 5200 £ |
| THE LEARNING COLLEGE GROUP | 4160 £ | 3333 £ 5200 £ |
| PROACTIVE IT RECRUITMENT | 4000 £ | 3333 £ 5200 £ |
| FROSSELL RECRUITMENT | 3750 £ | 3333 £ 5200 £ |
| MIDAS TOUCH | 3500 £ | 3333 £ 5200 £ |
| EXCLUSIVE HOUSEHOLD STAFF | 3333 £ | 3333 £ 5200 £ |
| C&C SEARCH | 3333 £ | 3333 £ 5200 £ |
| IT @ SPECTRUM | 3333 £ | 3333 £ 5200 £ |