XPS SOLUTIONS Salary
Kingston upon Hull
TIN: 05930586
XPS SOLUTIONS Premium profile inactive Premium profile inactive
Earnings on positions in XPS SOLUTIONS
XPS SOLUTIONS is looking for employees for positions:
it support technician
Working hours
- full-time
Education
- GCSE or equivalent
Responsibility
- it is a varied role dealing with numerous customers and systems on a daily basis
- provide IT support to our customers remotely and occasionally onsite
- liaise with our customers regarding their support tickets and keep them updated
- manage your daily workload using our ticketing system
- take customer calls and raise support tickets
- ensure that support tickets are dealt with in accordance with our customer service level agreements
- we are currently looking for an individual with strong Windows desktop and Office 365 skills to join our IT Support Team, who provide end-user IT support to our customers
- the ideal candidate would be a good IT problem solver who enjoys working with end users to resolve their IT related issues
Requirements
- strong and methodical problem-solving skills
- strong communication skills
- A customer service focused approach to supporting customers
- ability to understand and explain problems to users
- A well-rounded understanding of the Windows operating system and troubleshooting
- A good understanding TCP / IP and Ethernet Networking
- technical support: 1 year
- customer service: 1 year