XAPSYS in Leicester Salary
17 BOSTON ROAD GORSE HILL INDUSTRIAL ESTATE LEICESTER LE4 1AW UNITED KINGDOM
TIN: 09627623
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Earnings on positions in XAPSYS
XAPSYS is looking for employees for positions:
sales support
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- provide first-line technical support to customers via phone, email, and chat, ensuring timely and effective resolution of their software-related issues
- diagnose and troubleshoot software problems, implementing appropriate solutions or workarounds
- collaborate with internal teams, including developers and product managers, to escalate and resolve complex issues that require further investigation
- document customer interactions, including the details of reported problems, troubleshooting steps taken, and solutions provided
- conduct software training sessions for clients to ensure they have a comprehensive understanding of our products and their features
- collaborate with the sales team to provide post-sales support during the implementation process, ensuring a seamless transition for the client
- assist customers in the installation, configuration, and usage of our software products, addressing any difficulties they encounter and guiding them through the process
- strive to achieve high customer satisfaction ratings by consistently delivering top-quality service and support
Education
- GCSE or equivalent
Requirements
- great customer service skills
- great project/time management skills
- strong IT knowledge – Training is provided but an interest in computers and a base level of knowledge will go a long way
- technical support: 1 year
- customer service: 1 year