customer service co-ordinator
4 the last 156 days, recently 2023-03-06
Responsibility
- be focussed on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets
- this is an ambassadorial role, crucial to the success of the Toyota customer service. You will be responsible for helping customers answer their queries and questions surrounding Toyota and its practices
- toyota and Woven will develop your systems, product and brand knowledge to enable you to quickly respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email and web chat services
Requirements
- 2 years minimum of customer service experience, ideally within a contact centre environment
- excellent written and customer service skills is essential
- be an ambassador for the customer's voice within the business
Show more +8 - to be confident with a “customer-first” mindset
- have great listening skills and a high level of attention to detail in everything you do
- A genuine interest in expanding on your own excellent knowledge
- have an enthusiasm for personal development goals
- represent Toyota and Woven in a professional manner, ensuring that every customer communication is of the highest standard
- to undertake any other task that is deemed to be a reasonable business request
- to follow all company attendance and HR policies/procedures
- desirable: experience working within areas of the automative industry for terminology familiarity and speed to competence
Salary in other companies in the position customer service co-ordinator
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