WORKSHOP HEAVEN  Salary

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UNIT 5, ALKERTON OAKS BUSINESS PARK STRATFORD ROAD UPTON BANBURY OX15 6EP ENGLAND
TIN: 06061779
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WORKSHOP HEAVEN
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WORKSHOP HEAVEN is looking for employees for positions:

customer service administrator

  • customer service administrator

Working hours

  • full-time | Permanent

Education

  • A-Level or equivalent

Responsibility

  • processing online orders
  • providing customer service and advice to our customers via phone, email and social media
  • handling customer returns and exchanges
  • resolving customer issues in a timely and efficient manner
  • maintain a high level of customer satisfaction
  • escalate customer issues as appropriate
  • website administration
  • shipping orders and completing customs documentation

Requirements

  • organised and detail oriented
  • previous administrative/commercial experience
  • strong communication skills
  • excellent telephone manner
  • previous experience working with a BigCommerce/Brightpearl website beneficial but not essential
  • A positive attitude towards staff, customers and suppliers
  • flexible and able to adapt to changes in the working environment
  • customer service: 1 year