WORK SEARCH RECRUITMENT Salary
3 FOUNTAIN DRIVE LIVERSEDGE WF15 7PX ENGLAND
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Earnings on positions in WORK SEARCH RECRUITMENT
WORK SEARCH RECRUITMENT is looking for employees for positions:
customer service advisor
Working hours
- full-time | Permanent
Responsibility
- product Knowledge; Develop in-depth knowledge of our products to inform your customer service and impart information to the dealer network
- an exciting opportunity has arisen for a Customer Service/Sales Advisor to join the team at our client in Cleckheaton, within the automotive industry. You will be the primary contact for customers, providing excellent service at all times
- cash Handling; Ensure an accurate and thorough approach to all payment processing and refunds
- sales and Customer Service; Act as primary point of contact for online and B2C customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner
- operational Support; Assist with shop opening/closing procedures and till cover when required; work as a team offering guidance and support to dealers
- stock Control; Assist with rolling stock checks and annual stocktake, unpack and process deliveries, process returns in liaison with goods in, assist with exit strategy for slow moving and discontinued stock, keep storage areas organised and easy to navigate
- security and Maintenance; Minimise potential stock loss by maintaining a high level of awareness and alertness; report all safety hazards and risk factors to the sales manager
- visual Merchandising; Ensure consistently high standards of housekeeping and stock replenishment on the shop floor; assist in displays around seasonal and shows opportunities and new range launches
Requirements
- A successful customer service/sales career track record, preferably gained in an automotive environment
- A clear understanding and proven delivery of good customer service
- A positive and flexible approach, ready and willing to turn your hand to anything to get the job done
- physically fit and able to unpack and process deliveries and manoeuvre stock between storage areas and the shop floor
- able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner
- able to work independently and creatively, pre-empting and problem-solving issues as needed
- evidence strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels
- possesses excellent time management and organisational skills, able to multi-task and prioritise tasks effectively