WindowWorx Salary
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WindowWorx is looking for employees for positions:
customer service manager
Working hours
- full-time | Permanent
Responsibility
- our commitment to quality, craftsmanship, and customer satisfaction sets us apart in the industry
- with a strong presence in the market, we are ready to expand our team and continue our journey towards excellence
- as the Customer Service and Operations Manager, you will play a pivotal role in ensuring that our customers have an outstanding experience from the moment they inquire about our services to the final installation of their products
- customer Experience: Ensure that our customers receive exceptional service at every touchpoint, from initial inquiries to post-installation support
- what We're Looking For: We're seeking a motivated and organized individual to oversee our customer service and operations department
- team Leadership: Lead, mentor, and motivate our customer service and operations team to consistently achieve excellence
- process Optimization: Identify opportunities for process improvement and implement efficient systems to enhance departmental performance
- inventory Management: Oversee inventory control, ensuring that products are readily available for installation while minimizing excess inventory
Requirements
- proven experience in customer service and operations management, preferably in a related industry
- strong leadership and team-building skills
- excellent communication and interpersonal abilities
- analytical mindset with the ability to identify and implement process improvements
- exceptional problem solving skills
- A passion for delivering outstanding customer experiences
- customer Service: 3 years
- operations management: 3 years