WIGGETT CONSTRUCTION Salary
VIKING HOUSE 449 MIDDLETON ROAD CHADDERTON OL9 9LB
TIN: 01427331
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Earnings on positions in WIGGETT CONSTRUCTION
WIGGETT CONSTRUCTION is looking for employees for positions:
customer service coordinator
Working hours
- permanent
Responsibility
- day to day management of the defect process
- dealing with incoming calls and emails from customers reporting issues
- assess and confirm whether or not an issue is a genuine defect covered by the policy
- categorise works by priority, with minimum cost to us
- provide a clear breakdown of costs where it is necessary to contra-charge sub-contract trades and customers
- resolving problems quickly and efficiently, seeking direction where required
- manage customer expectations, including at times challenging customers
- complete and submit applications for postal addresses
Requirements
- understanding of the NHBC AND LABC warranty and what is covered
- knowledge of the Consumer Code and what it covers
- minimum of 5 years prior experience in customer services, ideally within both the public and private sectors
- excellent administrative and organisational skills
- self-motivated, ability to multi-task with good time management
- experience of working within the construction or house building sector desirable, with knowledge of how elements are constructed and potential defects
- good verbal and written communication skills
- health, safety and environmental awareness