WHISTL

Responsibility

• co-ordinate staff holiday requests, to ensure there is adequate skilled cover in place to meet production requirements
• analysing the long-term needs of the company's social media strategy and offering quarterly reports on engagement and opportunities for improvement. Building LinkedIn strategies and engaging content
• in association with the Stock Manager and Warehouse Manager, co-ordinate the set-up and implementation of new client campaigns, and client stock counts as required
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• establish full knowledge of all Whistl operational processes in order to support customer service and sales account management queries

Requirements

• marketing Manager
• stock Control
• analyst
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• social Media Manager
• warehouse
• communication
• content Manager
• fulfilment
• goods in
• data
• communications Manager
• data Analysis
• digital Marketing Manger
• finance
• invoicing
• purchase Orders
• significant people management experience, including performance management, staff development, disciplinary and grievance, absence control and management
• reconciliation
• reporting
• proven work experience as a Content Marketing Manager
• knowledge of the logistics industry
• sound operational knowledge of all aspects of Stock Management and Warehousing within an eCommerce or FMCG environment
• PC literate, knowledge in Microsoft Office
• experience of working within the postal/mail industry and/or with postal sort technology
• sound operational knowledge of all aspects of stock management and warehousing within an eCommerce or FMCG
• experience building audiences for both online and offline channels and producing smart CTAs according to the visitor lifecycle stage
• B2B marketing background
• proven ability to lead with confidence, positivity, and professionalism
• experience in working with the fulfilment industry
• revenue
• experience in creating various types of content
• in depth knowledge of HubSpot
• good verbal and written communication skills. A high degree of numeracy and accuracy
• experience of working in an operational environment
• experience in aspects of sort operation
• able to make clear and clinical decisions based on data and factual evidence in a fast moving, high pressure environment
• trend Analysis
• proficiency in MS Office Canva, and Adobe
• educated to degree level and/or 3 years' experience in a relevant marketing role
• ability to develop good working relationships throughout the Warehouse Division, and also with the other operational departments of the company
• experience of being part of cross-functional project teams
• able to identify talent and develop staff in line with company policy
• stakeholder Management
• maintain confidentiality at all times
• experience of implementing a wide range of projects
• able to interpret performance data in order to draw conclusions, identify opportunities for improvement and recommend solutions
• ability to manage multiple projects to tight deadlines
• an advanced knowledge of our client systems would be an advantage, although full training will be given
• level 3
• able to manage effectively in order to achieve daily and weekly tasks through organisation, delegation and prioritisation
• ability to communicate authoritatively at all levels within the organisation. Confident to talk to large groups of individuals
• flexible, willing and able to respond to the needs of our busy operation in terms of working hours, and provide support away from the normal location of work on occasion as required by the business. About Company
• physical ability and aptitude necessary to work within a warehouse environment
• whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally
• relevant forklift licenses and first aid qualifications would be an advantage
• have a competent knowledge of statutory H&S and manual handling guidance
• hands-on experience with SEO and web traffic metrics and experience with Content Management Software and LinkedIn for B2B
• willingness to undertake training to learn new skills as required

Earnings for position manager

Current offers for the position:

Responsibility

• day-to-day management of client support and requests, support and proactively assign work to the support team to cover all client requirements
• day-to-day management of client support requests, being a first point of contact for issues, incidents, and service queries
• understand contractual commitments
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• collate and present client invoices to the Senior Contract Manager for final sign-off
• liaise with managers of other departments to ensure operational objectives are met
• understand contractual commitments, rates, SLAs, and customer requirements and monitor the company's performance against agreed SLAs
• be an escalation point for issues, incidents, and staff concerns
• provide support for trade customers and activities, including but not limited to securing booking slots, paperwork generation, and general trade management
• collation of data sets for accurate reporting
• liaise with managers of other departments to ensure operational objectives are met, review service performance and implement improvement plans
• facilitate regular client reviews
• completion of invoice templates in timely and accurate manner
• assist with regular client reviews
• coordinate changes to client pricing e.g., NLW, carrier price reviews, and supplier price changes
• review client financial performance in line with budget
• compile activity reports and produce client invoicing
• act as conduit between the customer and key internal functions: Operations, Finance, IT, and Carrier Management
• investigate and analyse stock queries and transactional history to feed back to client results of stock investigation
• involved in revenue assurance, credit control, pre-sales consultancy and feasibility studies
• understand SLA agreements and work with all departments to monitor performance
• contract Support Manager
• conduct comprehensive account health-checks as required to help ensure presentation, processing, and invoicing accuracy and integrity
• understand carriers and carrier services appropriate to the contract and commitments
• support significant business change; involved with programme & project management
• first contact point for issues, incidents, and service queries
• reviews client financial performance in line with budget
• the focus of this role is to provide contract support to a variety of fulfilment contracts, working closely with the wider Contract Management Team and internal functions
• be involved in pre-sales consultancy and feasibility studies
• supports monitoring of the company's performance against agreed SLAs
• liaises with managers of other departments to ensure operational objectives are met
• raise initial investigations with Ops teams and carriers where necessary
• identify yield management opportunities e.g., where we can reduce cost to serve accounts via operational efficiencies, account admin efficiencies, and so on
• provide support for trade customers and activities, including but not limited to securing booking slots, paperwork generation, general trade management
• support change control procedures, liaising with IT where necessary
• as a Contract Manager you will pro-actively manage the contract governance of key Whistl accounts and work closely with Customer Services, Operations, Sales, and the customer to support the day-to-day management of a portfolio of key Mail accounts

Requirements

• account Management
• ideally, between two and three years of business experience in a sales/customer service-related role
• able to build productive relationships with internal and external stakeholders / customers
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• possess good presentation and influencing skills
• successful track record in meeting stretching targets
• ability to analyse data, spot trends, draw conclusions, and make recommendations to colleagues and customers
• confident communicator with highly developed oral and written communication skills
• ability to establish and maintain effective working relationships with colleagues and clients
• ability to prioritise and coordinate multiple and simultaneous work requirements to meet deadlines
• A broad range of organisational skills and ideally; experience of project management
• methodical, task-oriented, and focused with good attention to detail
• A flexible approach to an ever-changing environment with a can-do attitude
• ability to communicate information clearly and concisely to individuals up to a senior management level, adapting communication style, amount, and format based upon the level of seniority and/or understanding of the audience
• ability to effectively question or challenge things if they don't appear to be correct or are not understood
• the face of the business, a strong advocate for the company and its values, with a professional and courteous approach at all times
• ability to think outside of the box and generate new and innovative solutions to customer requirements and operations
• good level of analytical and numerical ability
• objective, fact-based decision-making using data and demonstrable evidence
• able to provide clear, concise instructions to others
• proven experience in managing contracts in a B2B environment
• to be an excellent team player who is flexible and has empathy with colleagues whilst maintaining the focus necessary to achieve the required objectives established

Earnings for position contract manager

Current offers for the position:

Responsibility

• ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas
• contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required
• provide customers with regular reports in agreed timescales
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• to monitor the day-to-day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required
• understand and work within policy standards of individual customers to ensure service provisions/requirements are fulfilled
• to liaise with implementation, sales, and operations colleagues to ensure coordinated and consistent support for customer queries and/or related processes to support customer retention and satisfaction
• to liaise with implementation, sales, and operations colleagues to ensure a coordinated and consistent support for customer queries and/or related processes to support customer retention and satisfaction
• provide administrative support to contracts outside defined portfolio base, as required
• to review performance to defined contract Key Performance Indicators and/or agreed service levels and make suggestions or recommendations to improve profitability
• co-ordinate the delivery of agreed targets within agreed budget to meet the wider requirements of the business for the defined customer portfolio
• maintain an up-to-date sales / technical knowledge of Whistl product portfolio
• maintain an up-to-date sales / technical knowledge of the Whistl product portfolio
• project a professional impression of the company and act in accordance with the relevant industry code of practice

Requirements

• account Management
• communication
• contract Management
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• customer Retention
• customer Service
• customer Support
• negotiation
• internal Account Manager | Account Management | New Business | Customer Retention | Communication | Stakeholder Management | Customer Service | Custom
• reporting
• sales
• effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based upon audience
• an A-Level standard or equivalent. About Company
• ability to influence at colleague level
• stakeholder Management
• able to prioritise and coordinate multiple work requirements to meet deadlines
• new Business
• ability to establish and maintain effective working relationships with co-workers, managers, and clients
• administration
• able to understand and empathise with customer needs whilst balancing your needs with that of company
• able to understand and empathise with customer needs whilst balancing their needs with that of company
• SLAs
• internal Account Manager
• whistl are a delivery management company providing efficient, high-quality2, and competitively priced services across Business Mail, Parcels, Fulfilment, and Doordrop Media both in the UK and internationally

Earnings for position internal account manager

Current offers for the position:

Responsibility

• co-ordinate and execute agency and Subco requirements
• undertake infringement discussions with drivers
• take responsibility for any cost-management and reporting as required by the Transport 3PL Manager
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• comply with all Health, Safety, and Environment policies and other relevant regulations ensuring accurate recording and reporting of any incidents, accidents, or near misses
• clearly engage with drivers and ensure they complete their daily activities, including any special instructions required by customers
• communicating on a day-to-day basis with internal and external stakeholders to effectively manage and address any operational issues that might impact delivery for a client
• reporting breakdowns and following up on response times
• ensuring all other work declarations, RTWs, and infringements have been communicated with drivers and successfully signed off
• reviewing the daily work plan and making alternative changes to meet costs and quality
• complying with all health, safety, and environment policies and other relevant regulations ensuring accurate recording and reporting of any incidents, accidents or near misses
• report this job
• review the daily work plan and make alternative changes to meet costs and quality
• communicate on a day-to-day basis with internal and external stakeholders in order to effectively manage and address any operational issues that might impact on delivery for a client
• comply with all health, safety, and environment policies and other relevant regulations, ensuring accurate recording and reporting of any incidents, accidents, or near misses
• manage the relationship between the depot and transport teams and customer services
• issuing keys and other assets in line with our legal obligations
• clearly engage with drivers and ensure they complete their daily activities
• communicate effectively with the team through daily and weekly meetings
• undertake infringement discussions with drivers within the correct timeline
• control and check all agency work declarations and paperwork is completed. Escalate any illegal non-compliance immediately, and ensure driver is not placed on the road
• ensure all other work declarations, RTWs, and infringements have been communicated with drivers and signed off
• manage the attendance, conduct, and performance of drivers
• keeping transport and planning teams aware of any issues
• raising of purchase orders

Requirements

• transport
• MS Office
• manager
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• communication Skills
• reports
• admin
• customer Service
• reporting
• customer service
• supervisor
• administration
• team Leader
• HGV licence and Driver Certificate of Professional Competence
• excellent verbal, written, and telephone communication skills
• previous experience in a Transport Supervisor or similar role
• audit
• management CPC qualification
• able to make clear and clinical decisions based on data and factual evidence in a fast-moving, high-pressure environment
• previous experience working with Isotrak or equivalent telematics and tracking software
• able to interpret performance data in order to draw conclusions, identify opportunities for improvement, and recommend solutions
• previous experience working with Isotrak or equivalent
• compliance
• previous experience working with Paragon
• able to manage effectively in order to achieve daily and weekly tasks through organisation, delegation, and prioritisation
• able to manage effectively in order to achieve tasks through organisation, delegation, and prioritisation
• team leader
• communication skills
• decision making
• decision Making
• IT Literate
• managing
• confident presenter to groups of people
• manage
• confident presenter to groups of people including internal and clients

Earnings for position transport supervisor

Current offers for the position:

Responsibility

• adhere to, maintain, develop, and regularly update all standard operating procedures in the warehouse in liaison with the Depot Management Team
• adhere to, maintain, develop and regularly update all standard operating procedures in the warehouse in liaison with the Depot Management team
• plan resource allocation according to volume and throughput to meet Service Level Agreements
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• plan resource allocation according to volume and throughput to meet Service Level Agreement
• adhere to, maintain, develop, and regularly update all standard operating procedures in the warehouse in liaison with the Depot Management team
• warehouse Supervisor
• deputise for the shift manager during periods of absence
• assist in the development of a strong team culture by building effective relationships with colleagues from around the business, sharing information in order to maximise efficiency

Requirements

• compliance
• communication
• leadership
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• performance Management
• process Management
• supervisor
• team Leader
• training
• warehousing
• warehouse
• planning
• strong verbal and written communication skills in order to disseminate information effectively both internally and externally according to audience and situation
• strong verbal and written communication skills
• strong verbal and written communication skills in order to disseminate information effectively according to audience and situation
• influencing and feedback skills to support people and process management
• experience of supervising a team including performance management, staff development, disciplinary, grievance, attendance management
• able to motivate and develop a team, with good influencing and feedback skills to support people and process management
• experience of supervising a team including performance management, staff development, disciplinary and grievance, and attendance management
• experience of supervising a team including performance management, staff development, disciplinary, grievance, and attendance management
• able to work through and assess issues in a logical way, identify solutions, and communicate plans/decisions clearly
• flexible and able to work across different shifts and locations on occasion
• able to work through and assess issues in a logical way to identify solutions
• ability to work through and assess issues in a logical way to identify solutions and communicate plans/decisions clearly
• able to work through and assess issues in a logical way the identify solutions and communicate plans/decisions clearly
• able to motivate and develop a team effectively in order to prioritise and organise activities
• typically, we would estimate that it would take at least 3 years' experience within a similar environment to acquire the knowledge and skills required
• typically, we would estimate that it would take at least 3 years' experience within a similar environment to acquire the knowledge and skills required for this Warehouse Supervisor role
• typically, we would estimate that it would take at least 3 years' experience within a similar environment to acquire the knowledge and skills required for this role
• proactively seeks to identify opportunities for continuous process improvement
• able to manage own work in order to meet conflicting deadlines whilst maintaining performance standards and a consistent high degree of accuracy
• for some supervisory roles, a Forklift Truck Licence, First Aid, Fire Warden, or relevant Health & Safety training will be required
• ability to manage own work in order to meet conflicting deadlines whilst maintaining performance standards and a consistent high degree of accuracy

Earnings for position warehouse supervisor

Current offers for the position: