WEST HAM UNITED is looking for employees for positions:
customer service advisor
Language
english
Salary
salary
Requirements
handling customer enquiries and any complaints within the retail online store department through e-mail, phone and customer messages
communicating courteously with customers, discussions and/or correspondence
previous experience in an online customer service or logistics role
analysing statistics and other data to ensure the customer service we’re providing is to a high standard
proven track record of delivering excellent customer service
producing written information for customers, often involving use of computer packages
excellent spoken and written communication skills
developing procedures, policies and standards to improve the quality of customer service
Responsibility
provide outstanding customer service via phone, email, and social media
be the first point of contact for solving customer concerns and enhancing the overall customer experience
efficiently resolve customer queries, complaints, and issues, ensuring positive outcomes
responding to and providing timely responses to customer inquiries and complaints within the retail online store department through digital
process online order returns, exchanges, and refunds
liaise with the e-commerce and fulfilment teams to manage customer orders and stock movements
communicate with courier partners to resolve delivery queries and issues promptly
support customer enquiries from both online and in-store channels
Education
experience working in an online customer service/logistics environment
demonstratable experience of delivering an excellent standard of customer service
previous experience of dealing with courier companies-resolving problems with delivery/scurri problems
Contract type
an opportunity has arisen at West Ham United Retail Department, we are looking for two online customer service advisors
previous experience working within an online customer service role, or a logistics environment is essential
the ability to be able to work under pressure in a fast-paced retail environment is advantageous
you will play a key role in the Club’s retail department, dealing with online customer order queries by e-mail and phone, processing exchanges and returns, as well as working with the club courier companies, to ensure the online delivery service is run smoothly
it is important that you are able to work shifts/weekends and flexible hours, especially at peak times
nutritionist
Responsibility
lead on the ongoing development of nutritional programme philosophy, framework and good practice support to Academy players
lead on the monitoring of nutritional factors linked to performance support
lead the Individual and Squad-based Nutrition Support to the U16 to U21 academy players
provide individual bespoke nutritional support to injured PDP players in alignment with MDT goals
design and deliver a library of nutritional educational resources to improve the overall understanding and practice related to performance nutrition of players, parents, and staff
develop a programme of support for U9 to U16 schoolboy programme players, parents and staff to support nutritional goals linked to phase-relevant context
develop, implement and evolve a database, profiling and feedback system for nutritional monitoring of body composition
manage positive working relationships with First Team staff to ensure consistent alignment and sharing of good practice between the first team and academy
Education
BSc in Sports Science or Nutrition Related Degree
MSc in Nutrition Related Degree
SENR Graduate Accreditation
UKAD advisor certificate / completed the Introduction to Clean Sport course
experience in an Elite Sport setting
ISAK Level 1
to engage in the necessary CPD and professional qualifications to further your expertise
Requirements
perform duties with due regard to club policies and procedures and legislative requirements at all times
ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations requirements
ensure, where relevant, that all performance data is captured in a timely manner onto the Performance Management Application
skilled in collecting, analysing and reporting data
driver
Language
english
Requirements
must have a full clean driving license
full clean driving license
knowledgeable about relevant vehicle weight restrictions
impeccable coordination techniques
committed, good communication skills and efficient
good level of numeracy
demonstrate experience of providing excellent customer service
strong decision making, organisational, planning, analytical and problem solving skills
Responsibility
acting as the main primary driver for the warehouse, supplying other stores with merchandise
loading merchandise onto the van thoughtfully to facilitate quick access
issuing staff members with dated delivery notes
checking / counting goods received and putting stock away
picking and packing of stock
reviewing route sheets to establish your daily delivery quotas
inspecting invoices to ascertain all stock requirements
reporting any discrepancies to your line manager and work on solving the issue
Contract type
you will also help with regular stock takes and other warehouse duties as and where necessary
we are searching for a hard working, reliable and flexible Warehouse Assistant to help stock all of our retail outlets including the stadium store of 15,000 square feet
in this role you will be assisting in our warehouse operations and activities during a peak period These duties include, picking, packing and scanning orders
apprentice
Language
english
Responsibility
attending all club pre-match meetings and taking notes
supporting on the recruitment of matchday Supporter Liaison Officers
preparing Team Leader guides for matchdays
helping to set-up and deliver matchday SLO briefing meetings
undertaking equipment checks to ensure matchdays run smoothly
checking and ordering stock where needed
creating and distributing feedback received from SLO’s
preparing announcements to be shown on the screens within the stadium
Requirements
education/qualifications/experience
demonstrable customer service management experience
experience delivering administrative tasks
experience working in front-line, customer facing environments
video editor
Responsibility
conceptualise, edit, and produce compelling video content
able to work over the weekends to cover match-day content. Working pattern will be built around our football calendar
where needed, manage freelance editors by providing guidance and ensuring their work aligns with the club's vision, style and standards
develop innovative concepts to edit video projects, including but not limited to, match-day event coverage, interviews, promotional videos, video requests from internal stakeholders and behind-the-scenes footage, aligning with the brand's identity and audience preferences
build and maintain strong relationships with key internal stakeholders, such as our social media team, content production team, marketing department, partnerships department, West Ham Foundation, hospitality and other West Ham departments, to ensure seamless coordination and alignment of video content with broader organisational objectives
report to our Senior Video Manager to meet deadlines and production requirements, ensuring smooth operations and timely delivery of high-quality video content
foster a positive and collaborative work environment, inspiring creativity and excellence among team members, and providing constructive feedback to support professional growth
Education
demonstrable experience covering top-level sports
experience in working in high-pressure environments
ability to construct good storytelling with given footage
demonstrated willingness to take a "hands-on" approach
passion for digital content, particularly YouTube, TikTok, & IG
experience within the sporting sector
quality control, ensuring that content is checked thoroughly before handing in edits to supervisors
attention to detail
Requirements
fluency in using After Effects desirable
sales assistant
Language
english
Salary
salary
Requirements
essential Desirable
experience working in Retail
demonstrable experience of providing excellent customer service
good level of numeracy
the ideal candidate will have skills and experience in the following areas
Responsibility
greeting all customers at they enter the store i.e. Good Morning/Afternoon
offer first class service to all customers, providing assistance wherever possible
assisting customers with queries on the shop-floor
merchandising, ticketing and tagging stock items
tidying sales floor at the end of each day
keeping all areas of the shop, including back of house, clean and tidy at all times
to be pro-active in the prevention of customer complaints from all sides of the business
any other retail duties as required
chef
Requirements
NVQ Level 2 Professional Cookery
level 2 Accredited Health & Safety Certificate
level 2 Accredited Food Hygiene Certificate
DBS Clearance
Responsibility
always perform duties with due regard to club policies and procedures and legislative requirements
ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations requirements
ensure, where relevant, that all performance data is captured in a timely manner onto the Performance Management Application
to engage in the necessary CPD and professional qualifications to further your expertise
staff must evidence a commitment to the safety and welfare of children, young people, and adults at risk regardless of their age, gender, language, religion, ethnic background, or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club
it is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person, or adult at risk
to adhere to all policies and procedures including health and safety regulations sanitation and food hygiene
to conduct a deep clean at the Academy House and Academy Kitchen monthly
football coach
Requirements
A Demonstrate a good understanding of how to engage young people
demonstrate an understanding of how to improve sports participation
demonstrate a basic understanding of marketing and how this is relevant to community engagement
must be able to demonstrate excellent oral and written communication / presentation skills, which are culturally competent
able to work within a diverse community and draw on individual strengths to promote sports participation
able to communicate with participants, partner agencies and the public effectively
flexible working in accordance with the requirements of the service which will include working evenings and weekends and holidays
commitment to develop and improve own performance and CPD
physiotherapist
Requirements
undergraduate Degree in Physiotherapy
HCPC Registered
CSP Registered
advanced Life Support Qualification
completed DBS
previous experience in professional sport
excellent IT/Administrative skills
Responsibility
liaise directly with Head of Medical & Team Sports Doctor to discuss injury management/onward referral if required
ensuring efficient communication of player injury status between MDT
injury Rehabilitation – When required to, deliver injury rehabilitation program in conjunction with specific guidelines laid down by the Head of Medical, in preparation for return to play
ensure all injuries are appropriately documented using best practice on the relevant medical records system
sports professional
Requirements
to liaise with players’ families 1x/month to feedback on how they are
to attend 50% of U18/U23 home fixtures
to attend 2 or more CPD events throughout the season
requirement for candidate to have experience working with young people, preferably in a boarding/accommodation setting
to have set 1:1 time with allocated player and feedback to staff and families
Responsibility
to share any concerns regarding a players’ welfare or wellbeing with the Men’s Academy Head of Safeguarding immediately
to liaise with player parent /guardian and relay any key messages
ensure, where relevant, that all performance data is captured in a timely manner onto the Performance Management Application
to undertake all administrative aspects of the role to the highest standards
to compliment the U18/U21 squad staff and relay key messages to players and be aware of schedules and other commitments